Field Service Engineer

Role: Field Service Engineer

Location:  Remote – Must be near the East Coast, United States

This is an outstanding place to work!

It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the tough questions and push each other to be courageous. This occurs in an environment that cultivates authenticity and clarity. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and career opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

Passionate about providing reliable solutions to customers in the world of industrial manufacturing? Qualitrol is seeking a motivated individual to join our service team as a Field Service Engineer. As an FSE, you will be required to travel to customers’ sites to perform professional services. Our service solutions include in-the-field installation, commissioning, and repair of Qualitrol products.  You will be responsible for planning travel to and from clients’ sites, preparing equipment for the jobs, meeting with clients and performing the work, and generating reports upon completion of the projects. Most projects range from 1 to 3 days, but larger projects can be assigned.

Additionally, you will complete any assigned customer product training while collaborating with colleagues in manufacturing, engineering, sales, and marketing. You will also interface with customers to understand their requirements, expedite repairs, improve operational efficiency, reduce future service problems, and address product quality, functionality, and reliability issues.

Here’s where you’ll demonstrate your proficiencies: 

·         Promote and perform onsite professional services to support customers’ reliability initiatives. (80%)

o   Conducts service, repair and/or installation of products at customer site, including electrical and mechanical testing.

o   Diagnoses system failures and determines the most cost-effective solution.

o   Assist customers in developing preventive maintenance strategies.

o   Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

·         Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications. (10%)

·         Create reports and supplemental service documentation in the internal database. Forward reports to customers when services are performed. (10%)

·         Products supported include Dissolved Gas Analyzers (DGA), Condition Based Monitoring (CBM) systems, Partial Discharge Monitors (PDM), Bushing Monitors (BM) and Transformer Monitoring System (TMS). These products use our SmartSub software platform which ties together into a user-friendly graphical user interfaces,

As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.

Skills & Experience

• Bachelor’s degree in Electrical or Mechanical engineering, Physical Sciences, or related field.  An Associate’s degree and Military or Electrical Utility work experience may be considered in lieu of a Bachelor’s degree. 

• Able to demonstrate a successful career, with previous experience in service, maintenance, or engineering role.
• Experience working with various meters, digital oscilloscopes.
• Ability to independently analyze, troubleshoot and use judgement to solve issues while on customer site.
• Strong ability to deliver training to our customers in a class setting as well as in a practical hands-on environment.
• Have a driver’s license, acceptable driving record, valid passport (or ability to obtain one), and availability to travel. This position is remote and will require up to 70% travel.

Preferred Skills:

• Electronic, electro/mechanical experience
• Power industry/utility experience
• SCADA communications with multiple protocols

Working Conditions:

• Lift up to 75lbs
• Indoor/Outdoor work in substation or power plant environment
• Hard hat, safety shoes, FR (flame retardant) clothing, ladder, safety harness, etc.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. 

Fortive: For you, for us, for growth. 

Ready to move your career forward? Find out more at careers.fortive.com.

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $54,100 - $100,500

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.