Field Service Division Manager

ANDERSEN CORPORATION  

We’re focused on bringing more- light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

We’re looking for a Field Service Division Manager.  In the role, you’ll focus on increasing sales revenue and customer loyalty by leading the team that supports Andersen Field Service regions responsible for service solutions or all customer audiences.  This role engages with dealers, trade customers independent contractors, commercial partners and homeowners to deliver on or brand promise and the objectives of the area/regional market teams. Field engagement responsibilities must support pre – sale, during sale, and post sales service solutions for the enterprise. 

RESPONSIBILITIES

• Collaborate with sales/business teams across the enterprise on strategy building and operational excellence to enhance customer experiences, with the intention of positively influencing brand loyalty, NPS (Net Promoter Scores) and revenue generations. 
• Develop and implements business plans and strategies to meet financial objectives and performance metrics for the Field Service organization by division and nationwide. 
• Identifies opportunities and builds business cases in partnership with others, which, illustrate justification for process improvements, investments in tools/technology solutions and resource plans that results in an enhanced customer experience, increased efficiency and incremental sales growth.
• Engages in high level legal and regulatory issues that impact the organization and develops solutions that will limit brand damage and financial loss.  Acts as a lead liaison between external parties and our corporate legal department on escalated legal situation, providing resolution to legal claims and disputes with a balance or risk, customer, obligation and cost. 
• Responsible for financial decision making on resolution requiring strong negotiation and persuasion with homeowners, trade, and dealer customers for legal warranty, quality, liability and customer claims within designed market area. 
• Creates a collaborative framework with all functions of the enterprise (Manufacturing, quality, Materials Management, Legal, IT, Marketing and Sales) to deliver customer solutions in the market that create a competitive advantage and leverage insights garnered from Field Service activity/investments in particular the insight that lead to clarity on quality improvements opportunities. 
• Creates strategic enterprise solutions through the design, development and implementation of Service Programs that enhance customer experience, improve brand “stickiness”, minimize our cost structure and capitalize on aftermarket revenue & profit opportunities. 
• Other duties as assigned.

.

QUALIFICATIONS

• Bachelor’s degree and 4 years of business experience, with 5 or more years of supervisory or management capacity; or and equivalent combination of education and experience.
• Demonstrated ability to identify business opportunities, develop strategic plans and facilitate issues resolutions.
• Willingness to travel 25% - 30%.
• Outstanding business and financial acumen and demonstrated by effective budgeting, forecasting, talent acquisition and management.
• Strong leader of people that motivates others and develops top talent.
• Outstanding collaborator with the demonstrated ability to build partnerships with leaders across the Enterprise.
• Strong conflict management, negotiating and influencing skills.
• Excellent written and verbal communication skills.
• Assessment and analytical skills
• Financial knowledge.
• Strong decision-making skills.
• Exceptional customer focus.

CULTURE AND BENEFITS

Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowner’s love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

·         Medical/Dental/Vision/Life Insurance  

·         Health Savings Account contributions  

·         Paid holidays plus PTO  

·         401(k) plan & contributions  

·         Professional development and tuition reimbursement opportunities  

·         Charity contributions 

·         Nationwide career opportunities 

·         Environmentally conscious business decisions

·         12,000 employees and career opportunities nationwide

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.