Field Service Coordinator

Job Type
Full-time
Description
Field Service Coordinator
American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy - take care of our customers and take care of our people.
We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.
We are looking for aField Service Coordinator in Omaha, NE will interact with the company's customers by addressing inquiries and resolving complaints. Interact with field personnel regarding their day to day.
Duties and Responsibilities:

• Interacts with customers via telephone, email.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, escalates to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provides support and guidance to service personnel who perform on-site routine services including maintenance, OSHA inspections, and repair.
• Ensures Field Services are effective and customers' requirements are met.
• Familiar with standard concepts, practices, and procedures within a Field Service environment.
• Coordination of schedule with Service Manager and customers, preparation of service orders and maintenance checklists, review of technicians' hours and timecards, and preparation of quotes for inspections and repairs, ordering of related parts.
• Communicate availability of materials (or delays of materials) with customers.
• Arrange rental equipment when necessary.

Required Skills/Abilities:

• Excellent communication skills including active listening
• Attention to detail and strong organizational skills.
• Service-oriented and able to resolve customer grievances.
• Ability to work independently or in a team environment.
• Proficient computer skills with the ability to learn new software.
• Extremely organized, self-starter
• Microsoft 365 proficient.
• Willing to learn Sage and Quickbooks

Education and Experience

• High school diploma or equivalent.
• Customer service experience required.

Work Environment
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.
Benefits and Bonuses

• Employee Referral Bonus: $2000
• Three Medical Plan offerings through Cigna
• FSA & HSA options for healthcare
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental
• Vision
• STD & LTD
• Basic & Voluntary Life AD&D
• 4% Matching 401K
• 80 hours PTO
• Company provided PPE

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair Field Services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.
Proof of right to lawfully work in the United States required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary Description
$20/hr to $26/hr