Field Service Coordinator

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, Software-as-a-Service (SaaS) for AI-powered visual asset management, 3D/4D BIM model integrations and security solutions for corporate and government clients. EarthCam leads the industry with the highest resolution imagery available, including the world’s first outdoor gigapixel panorama camera system. This patented technology delivers superior multi-billion pixel clarity for monitoring and archiving important projects and events. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

Projects documented by EarthCam include: One World Trade Center, Statue of Liberty Museum, Smithsonian Air & Space Museum, One Vanderbilt Manhattan, St. Regis Chicago, Hudson Yards, UBS Arena, SoFi Stadium, Allegiant Stadium, Mercedes-Benz Stadium, LAX Airport, Moynihan Station, San Francisco Oakland Bay Bridge, Panama Canal Expansion, The Red Sea Project, The Jeddah Tower, Academy Museum of Motion Pictures, Whitney Museum of American Art, Louvre in Abu Dhabi, and the Smithsonian National Museum of African American History and Culture.

The Webby Award winning company also hosts many highly trafficked tourism cams, with views of popular locations and landmarks such as Times Square, Grand Canyon, World Trade Center, Statue of Liberty, Miami Beach, Waikiki, Bourbon Street, Temple Bar in Dublin, CN Tower, and Abbey Road Crossing in London.

We are seeking a dynamicField Service Coordinatorto join our growing organization.

Field Service Coordinator Responsibilities

• Coordinate installations and service calls for clients who have purchased an EarthCam installation package

• Manage daily jobs (AKA events, work orders, assignments)

• Site Survey / Installations / Service Call / Relocation / Reactivation / Removal

• Write Scopes of Work for field teams and assure adherence

• Qualify Contractor, oversee agreements and expectations, monitor work performance for continuous improvement and safety protocols are followed

• Define customers’ needs via on site surveys to assure all needs are met with the installation

• Select and assign proper resources to each job, assure proper tools and safety equipment is utilized

• Scheduling lifts and assuring correct lift is used for the application

• Prepare technician for the job with detailed and documented job tasks specific to the application

• Oversee technician on the job via picture verification of each major task, to assure quality and safety

• Proactive check ins and progress reports of each job

• On call support for the Field Service technicians

• Facilitate issue resolution on sites and drive to customer satisfaction

• Provide approval and releasing of Field Service technician from job site to assure all quality standards are met via photo, and corrected prior to being released

• Coordinate with Technical Support and Client Services

• Post job reporting, Continuous Improvement initiatives developed

• EarthCam subcontracts our installation services / service calls to certified technicians

• Technicians are an extension of EarthCam and play an critical role in the customer journey

Who YOU Are

· Success driven, detail oriented and excited by growth and change

· Able to handle complex projects with many moving parts

· A leader who can navigate and overcome challenges and inspire others to follow

· Unfazed by fast-moving environments and quickly changing work prioritization

· Team player with focus on producing high-quality work with industry-leading results.

· A highly effective communicator with an affinity for product messaging

· Methodical, determined, and detail-oriented with customer data management.

· Comfortable dealing with C-Level executives

Field Service Coordinator Qualifications

· 5 years’ project management experience

· Minimum 3-years’ experience working with cross-functional teams

· College degree or equivalent experience

· Ability to multi-task, remain organized and adhere to project deadlines

· Ability to work well under pressure in a fast paced environment

· Strong oral and written communication skills required

· Proficient knowledge of Microsoft (Word, PowerPoint, Excel)

· Knowledge in construction is preferred

What We Offer:

The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:

· Health insurance (Single coverage 100% paid for by company)

· Dental and vision insurance

· 401K Plan (with aggressive company matching)

· Paid time off, plus paid holidays

· Regular free breakfasts, lunches and snacks

· Bicycles to ride around campus

· Team BBQs and annual company Olympics