Field Operations Technician

ANDERSEN CORPORATION SUMMARY

At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of “2023 America’s Greatest Workplaces.”

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes “Best Employer for Diversity 2022.”

Earning the 2023 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

SUMMARY

The Field Operations Technician is primarily responsible for performing end-user support duties that span a range of activities within the operations as well as provide work direction to the overall Field Operations Team. Duties would include installing or maintaining personal computer hardware and software utilizing hands on and remote resolution capabilities. The Technician also troubleshoots a multitude of issues which range from desktops, laptops, network, telecom, video conferencing, VolP, mobility and or infrastructure problems in an office and manufacturing environment

PRIMARY RESPONSIBILITIES

• Installs and configures personal computer systems

• Manages IT Incident queue and can work level I / II / III technician problems as needed

• Identify, evaluate, and validate new hardware and software opportunities for company benefit, with an eye on cost savings

• Knowledge of System Center Configuration Manager (SCCM) and its components; Install, configure, monitor, support, optimize, and administer

• Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and requirements

• Create and maintain documentation for the company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both

• Performs on-site or remote desktop support of end-users

• Other duties as assigned.

QUALIFICATIONS AND SKILLS

• Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment

• Operational knowledge of Active Directory and Organizational Units

• Understanding of networking principles

• Must be able to communicate and work effectively with others in and outside of the IT department

• Minimum of four years relevant experience, supporting information systems operations.

• 4+ Years’ experience in IT Relationship Customer Support

• 4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting

CULTURE AND BENEFITS

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

· Medical/Dental/Vision/Life Insurance

· Health Savings Account contributions

· Paid holidays plus PTO

· 401(k) plan & contributions

· Professional development and tuition reimbursement opportunities

· Charity contributions

· Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.