Network Operations Technician

We are seeking aNetwork Operations Technician for a 6-12+ month fully remote contract (with potential for extension or to convert to perm). This is for a top telecom company and a fortune 200 company.

Requirements:

• Actively troubleshoot several service types such as T1, DS3, and Ethernet Solutions


• Escalate and hold LEC Partners accountable for offnet repairs.


• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.


• Efficiently and accurately manages customer-initiated trouble tickets to resolution.


• Monitors the performance of the telecommunications networks, including usage, load patterns and system response.

Qualifications:

• Thorough understanding of the OSI networking model physical, data link, and network layers (T1, DS3, Ethernet solutions, LECs)


• A proven track record troubleshooting technical network issues.


• Communicate with customers and others in a repair situation.


• Demonstrating proficiency with Trouble Ticketing application and other internal tools.


• Experience with installation and configuration of cisco routers and switches.


• to effectively manage multiple issues simultaneously thorough effective work prioritization


• Demonstrated ability to make sound decisions and logical thinking when under pressure.


• Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.


• Experience with VOIP products.

Minimum Qualifications:
*Associate degree OR equivalent education / relevant experience.
*Minimum 5+ related experience in specific area or equivalent.

Preferred:

Any certificates of training in associated fields/equipment (Cisco, Juniper, CCNE/CCNA, JNCIA/JNCIS, CCNA, CompTIA Network+, CCNP, ect.)
If interested, qualified, and available, please email resume to

Stephanie Narlesky
Recruiter

Email: