Field Engineer 4

Hello,
Hope you are safe and doing well,
Job Title: PC / Printer Field Technician
Location: Cleveland, OH
Duration: 12 Months
Travel: Yes
Mileage Reimbursement: Yes
Own Vehicle: Required
Pay rate: $19 w2
Experience:

• Printer Tech
• Hardware/software
• A+ certified

• Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Whole unit replacement
• Printer repairs
• Replacing rollers
• Replacing fuser
• Replacing maintenance kit
• Load software with a script
• Performs scripted image loading, unit diagnostics and replaceable unit swapping
• Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
• Performs preventative maintenance activities on certain products as directed
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout

Technical and Behavioural Skills

• High school diploma or GED required
• Background investigation and drug screen required
• CompTIA A+ certification required
• Specific additional vendor or manufacturers' certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+
• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
• Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment
• Must have valid driver's license and reliable vehicle with appropriate insurance
• Basic mechanical skills and understanding of electro static discharge (ESD) procedures
• Ability to resolve basic / non-complex problems as directed
• Excellent communication skills required
• Client and/or governmental clearance may be required
• Must be available for after-hours on-call rotation

Prescreen Questions required on top of the resume or will be rejected
How many years of experience do you have with printer repairs?
How many years of experience do you have with PC Installs?
How many years of experience do you have with imaging?
How many years of experience do you have with software?
How many years of experience do you have with hardware?
How many years of experience do you have with troubleshooting?
Are you A+ Certified?
Regards,
Sai Charan Vemula
Talent Acquisition Specialist
Ampcus Inc.
14900 Conference Center Dr.Suite 500,
Chantilly VA 20151
703-589-9223
charan.vemula@ampcus.com
www.ampcus.com
ISO 9001:2015; ISO/IEC 27001:2013; ISO/IEC 20000-1:2011; CMMI DEV/3; and CMMI SVC/3
Certified by NMSDC, WBENC, USPAACC
Affirmative Action/Equal Opportunity Employee