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Form of workJob Title: Rental Technician
Job Code: 804
Department: Rentals
Reports To: 815 - Rental & Repair Manager
FLSA Status: Seasonally Exempt
Date Updated: 08/09/2019
This job description shall not be construed as a contract for employment. Burke Mountain Resort is an at-will employer.
SUMMARY The Rental Technician assists guests with finding and fitting ski and snowboard equipment during the winter season and with mountain bike equipment during the summer season. This position works with guests directly on a daily basis to provide the best customer experience possible while staying up to date with current trends in equipment technology.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
WINTER-SPECIFIC:
• Examine the rental fleet for maintenance and repairs needed.
• Properly fit guests with ski/board or mountain biking equipment.
• Determine appropriate gear for guest based on experience level.
• Stay educated on latest technology and trends in equipment technology.
• Participate in safety trainings.
• Listen and understand guest needs to provide exceptional guest service.
• Other duties as assigned, which could be directly related or unrelated to original position.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
COMPUTER SKILLS
Very basic computer skills are needed to operate Rental computer program.
CERTIFICATES, LICENSES, REGISTRATIONS
Ski Binding Release Adjustment certificate is required.
OTHER SKILLS & ABILITIES
• Basic hand tool use.
• Ski/board maintenance/tuning process experience for winter position.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch or crawl and occasionally required to sit; climb or balance and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift/and or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision requirements of this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently working near moving mechanical parts and occasionally exposed to fumes and airborne particles.
The work environment in this position is usually moderate.
RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
Job Code: 804
Department: Rentals
Reports To: 815 - Rental & Repair Manager
FLSA Status: Seasonally Exempt
Date Updated: 08/09/2019
This job description shall not be construed as a contract for employment. Burke Mountain Resort is an at-will employer.
SUMMARY The Rental Technician assists guests with finding and fitting ski and snowboard equipment during the winter season and with mountain bike equipment during the summer season. This position works with guests directly on a daily basis to provide the best customer experience possible while staying up to date with current trends in equipment technology.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
WINTER-SPECIFIC:
• Examine the rental fleet for maintenance and repairs needed.
• Properly fit guests with ski/board or mountain biking equipment.
• Determine appropriate gear for guest based on experience level.
• Stay educated on latest technology and trends in equipment technology.
• Participate in safety trainings.
• Listen and understand guest needs to provide exceptional guest service.
• Other duties as assigned, which could be directly related or unrelated to original position.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
COMPUTER SKILLS
Very basic computer skills are needed to operate Rental computer program.
CERTIFICATES, LICENSES, REGISTRATIONS
Ski Binding Release Adjustment certificate is required.
OTHER SKILLS & ABILITIES
• Basic hand tool use.
• Ski/board maintenance/tuning process experience for winter position.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch or crawl and occasionally required to sit; climb or balance and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift/and or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision requirements of this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently working near moving mechanical parts and occasionally exposed to fumes and airborne particles.
The work environment in this position is usually moderate.
RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
