firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care - by putting them at the center of everything we do. Our peer led model aims to build trust with these individuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys' to wellness.
Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.
We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country's most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a supportive culture that prioritizes learning, creativity, and fun.
We named our company firsthand because we believe that lived, or "first-hand," experience is incredibly valuable to gain trust and build relationships. The firsthand Guide is a critical role in our peer-led model, responsible for outreach and engagement of individuals living with serious mental illness to achieve and maintain behavioral and physical health and wellness. Trust is an essential element in successfully engaging people who have withdrawn from, or never received, services and supports that can improve their quality of life.
Our initial firsthand Guides are empathetic, supportive, and experienced individuals with first-hand knowledge of living with a psychiatric and/or substance use disorder, and are familiar with the intricacies of navigating a complex system of healthcare. Now we are now excited to expand our firsthand Guide role to people with lived experience of caring for people living with SMI and who have trained as Certified Family Peer Supporter.
$18 - $18 an hour
This is a full-time, non-exempt, hourly position reporting to firsthand's Guide Team Lead. firsthand cares deeply about ensuring pay equity with every team member who joins. Commensurate on candidate experience, the expected hourly rate for this role is $18/hr.
Benefits
For full-time employees, our compensation package includes base, equity and a bonus potential.
Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks
parental leave for either parent, flexible vacation, and a supportive culture.
Unfortunately, we are not able to offer sponsorship at this time.