Family Case Specialist

Title:Family Case Specialist

Location: Montebello Administrative Office

Department: CalWORKs Stage 1, 2, 3 and APP

Salary: $20.95-$22.99

FLSA Status: Non-exempt (40 hours per week)

Supervised by: Program Director and/or Designee

General Summary

Family Case Specialist is responsible to provide case management services to families enrolled in the subsidized childcare program. Family Case Specialists will perform their duties in compliance with their funding source contracts and guidelines. This is an onsite position, no remote work.

Essential Duties and Responsibilities:

Duties may include, but not limited to the following:

• Ensure that all assigned cases are maintained up to date and are re-certified in compliance with contracts Funding Terms & Conditions and agency policies and procedures.
• Perform case maintenance such as initial enrollments, re-certifications, provider changes and any other job-related duties.
• Maintain accurate caseload.
• Maintain an ongoing appointment book to ensure that the appointment is given sufficient time to complete the purpose of visit by the participant.
• Obtain, read, and understand program Funding Terms & Conditions, program philosophy, the personnel handbook, parent and provider handbooks and any other job-related material covering all aspects of the program.
• Must have the ability to follow up on all cases to ensure that all contract information is accurate.
• Assist with provider and parent concerns, to resolve issues affecting program.
• Print and mail out all assigned caseload attendance logs to the childcare provider in a timely manner.
• Recruit families in need of care and maintain an up-to-date eligibility list.
• Performs outreach and attends community events to meet program needs.
• Enroll families, in accordance with all applicable rules and regulations, as directed by Program Supervisor/Manager/Director.
• Ability to process, bill, and reconcile family fee payments and accounts, in accordance with all applicable rules and regulations.
• Adhere to organization and program policies, standards, and procedures.
• Safeguards confidentiality of information and records.
• Regular attendance based on program needs and requirements.
• Duties and responsibilities may be added, deleted, and/or changed at the discretion of the program.
• Performs other related duties as assigned.

Qualifications (Knowledge, Education, Skills and Experience):

• High School Diploma or equivalent; AA degree or higher preferred.
• Bi-lingual Spanish/ English required.
• Ability to perform complex program requirements.
• Ability to work Monday through Friday, regular schedule hours and on weekends if needed.
• Strong organizational, analytic, and administrative skills.
• Proficient in reading, writing, math, and understanding of work-related material.
• Strong written and oral communication skills required.
• Excellent customer service and problem resolution skills.
• Computer skills with proficiency in Microsoft Office and internet.
• Experience handling sensitive and confidential matters.
• Experience working with childcare providers and CalWORKs participants receiving subsidized childcare assistance preferred.
• Working knowledge of existing Los Angeles County welfare system preferred.
• Sincere commitment to provide quality service to the public.
• Sensitivity and ability to work well with diverse social, ethnic, religious, and cultural groups.
• Must be able to work with minimum supervision in a fast-paced environment.
• Must be in good physical and mental condition.
• Must pass T.B. test, drug screening and physical examination.
• Successful background and criminal clearance required and maintained, but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), and Child Abuse Index, or as required by the program.
• Must always possess Live Scan clearance during employment. Revoked fingerprint clearance will lead to immediate termination of employment.
• Must possess own vehicle, a valid California Driver?s License and appropriate automobile insurance at all times.
• Ability to drive and travel, as required.
• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues; and complete projects under the tight deadlines even when there are competing requirements and changes in assignments.

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to use computer, tablet, iPad, telephone, type, and answer/relay messages. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. Ability to drive and travel.

Work Environment

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

MAOF Sponsored Benefits:

MAOF offers a comprehensive package of benefits and perks for both part- and full-time employees, including:

• Personal Time Off (PTO) - Vacation/personal days or sick time).
• Paid Sick Time ? 24 hours (48 hours, effective 01/01/2024).
• Paid Holidays per Calendar Year - 12 paid holidays.
• Bereavement Leave ? 5 paid days.
• Jury Duty ? 5 paid days.
• Medical, dental, and vision insurance Paid 100% by MAOF.
• 403(b) Retirement Plan - 5% employer match ? 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Professional development opportunities.
• Employee Assistance (EAP) ? For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $250 for each new hire who completes 90 days.
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership