Facility Coordinator - 122

HNN Communities is a privately held and owner-operated professional property management company. We specialize in the management of multifamily and mixed-use properties throughout Washington State.

HNN Communities has an immediate opening for a Full Time Facility Coordinatorto join our team in Federal Way,WA! We offer competitive pay, excellent benefits, and professional development. HNN is a great place to make a rewarding career, life is better here!

About the Position
The Facility Coordinator is responsible for the daily monitoring and upkeep of all community facilities, amenities, and common areas. This role ensures that guests adhere to the Company’s policies and procedures while amenities are open and addresses all customer requests or concerns in a satisfactory manner.

Pay Details: $16.50 - $18/hr

Schedule: Wednesday-Saturday 8am-7pm

Job Responsibilities

• Check residents in and out of the clubhouse and amenities, while ensuring that residents and guests adhere to the rules of the community.
• Monitor and assist residents during clubhouse hours as needed. Document and report incidents and other important information daily to supervisor.
• Assist in preparing the office, amenities, and all other common areas for opening daily.
• Ensure the office and clubhouse is secure and clean before leaving for the day.
• Promptly respond to all inquiries and follow-up. Take appropriate action to resolve and address service issues.
• Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, inputting resident service requests, delivering notices, scheduling appointments and other general office duties as assigned.
• Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
• Maintain knowledge of the Company’s rental agreements, policies, and procedures.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.
• Attend training classes as scheduled and assigned.
• Additional duties as assigned by supervisor.

Qualifications

• Prefer 1 year of real estate property/facility management or related experience, or any similar combination of customer service, education and experience.
• Ability to provide exceptional customer service to address the needs of residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Flexibility to travel to different locations as needed.
• Ability to work inside and outside in various weather conditions.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Benefits Offered

• Over 90% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored backup childcare.
• Employee discount program through LifeMart.
• Company-sponsored industry training and certifications.
• Paid time off (PTO) equal to 15 days in the first year.
• Up to 12 paid holidays each year.
• Diversity initiatives and events lead by our DE&I Committee.
• Paid volunteer time off, 2 days per year to volunteer in the community.

Our Mission

HNN's mission is to be a great company that provides outstanding housing. We emphasize common sense in the management of investment properties. We achieve standards of performance that balance short-term return on investment with long-term housing preservation and value. We nurture a reputation of excellence in our housing communities, in our operations and within ourselves. We promote healthy communication, productive teamwork, integrity and professionalism. We thrive in a work environment that is exciting, fun and productive. We realize the power of kindness and compassion in our business operations.

Visit us at www.lifeisbetterhere.com/careers to view all open career opportunities!

HNN Communities is an Equal Opportunity Employer