Facilities Coordinator

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves - Reporting to JLL Facility Manager the Facility Coordinator will provide soft services planning and operations support and applicable financial budget planning. This role will enable operational efficiency by providing support for meetings, facilities, and business operations, focusing on prime customer experience, and supporting vendor services. Facility Coordinator will support and help maintain overall site service, performance, processes, and quality standards for soft services. This role will strive towards innovation of services offered, assist with lowering cost of delivery, and working with suppliers to integrate the service into operations while dramatically enhancing the customer experience. Facility Coordinator will support the effective participation in quality assurance programs, drive towards a higher level of service, meet or exceed scoring metrics as stipulated in both Client and Vendor contracts, and support/track customer relationships.
What is your day to day?

• Support all on-site Soft Services by working with contractors and suppliers per scope of work including but not limited to cleaning/custodial, security, pest control, food service and shipping & receiving.
• Ensure delivery of committed services and overall satisfaction with JLL performance.
• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
• Participate in daily/monthly soft service inspections to ensure contracted scope is met.
• Assists with receiving and dispatching of work requests to soft service staff and services providers.
• Support varying site functions, activities and programs as requested through the site CMMS.
• Ensures third party supplier orders are created and issued in a timely manner.
• Ensure completed work is recognized as completed in the financial systems and interact with suppliers on billing issues.
• Interact with the Facility Manager and Finance for month and year end closes and finical reporting.
• Assist with researching, analyzing, and reporting budget variances.
• Helps support cost saving targets to exceed or achieve account savings goals.
• Provides budgeting and reporting assistance as needed or requested.
• Helps support cost saving targets to exceed or achieve account savings goals.
• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Ensure areas and processes are in optimum conditions for audit readiness and compliance.
• Abide by all standard operating procedures, codes and regulations.
• Must have strong interpersonal skills, be a team player and be willing to work in an environment where individual initiative and accountability to the team are required.
• Perform additional job duties as requested.

Work Schedule
Dayshift, Monday through Friday
Desired experience and technical skills
Required

• High School Diploma or GED.
• Excellent written and oral communication skills.
• Requires a minimum of 2 years of experience in soft service and vendor compliance and/or 2 years financial experience.
• Superior customer service, team player who builds and maintains relationships.
• Ability to manage multiple projects, priorities and deadlines.
• Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and Word.

Preferred

• Computer procurement applications (E1 and SAP are preferred).
• Prior knowledge and experience in a regulated environment such as the pharmaceutical, medical device, or other life science industry preferred.

Estimated compensation for this position is:
$47,300.00 - 58,640.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site -Libertyville, IL
Job Tags:
Budgeting, Budgeting, Client Satisfaction, Communication, Customer Satisfaction Surveys, Deadline Management, Financial Budgeting, Interpersonal Communication, Invoice Processing, Invoices, Key Performance Indicators (KPI), Life Science, Long Term Planning, Management Reporting, Microsoft Office, Operational Efficiency, Oral Communications, Pest Control Services, Pharmaceutical Industry, Prioritization, Project Management, Scope of Work, Service Level Agreement (SLA), Service Levels, Soft Services {+ 2 more}
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.