Facilities Coordinator

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves
The will provide support to the client site and the Facilities Management team with operational activities in maintenance, vendor oversight, supplies management and proactively developing and maintaining client relationships ensuring that expected service levels are achieved.
Service Delivery

• Actively support an environment of teamwork, inclusion, performance excellence, and overall team success.
• Conduct daily walkthroughs to ensure clean and organized office spaces including business center and connection café cleanliness and supplies management.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations for cost savings and/or best practices.
• Assist with ongoing site inspections and assessments to ensure all building procedures and performance measures are always maintained ensuring safe work conditions for both JLL and client employees.
• Report any deficiencies by submitting work orders, identifying areas of concerns, and assisting with tracking repairs.
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption to client operations.
• Assist in the procurement of business center and connection café supplies, ensuring proper inventory management and timely procurement of products.
• Provide coordination and support for events, meeting, and conference facilities as required and own the responsibility of becoming the go-to individual as a workplace ambassador.
• Other duties that may include but are not limited to: reception and guest services support, mail and courier services support, office supplies and equipment maintenance and procurement, client relationship management and building safety support.
• Update and maintain accurate records and official documentation for the site/s including information for client web pages and/or client facility manual which outlines operations overview for workplace services department includes facilities management, reception services, and overall building operations.

Client Relationship Management

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures, and client expectations.

Preferred Skills/Qualifications

• Prior experience in facilities, property management, hospitality or related fields preferred.
• College degree preferred.
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services.
• Understanding of basic technology to provide support for conference room systems.
• Proficiency in a range of information technology tools and platforms.
• Excellent communication, organization, and problem-solving skills.
• Ability to work independently with little supervision and effectively deal with customer feedback ensuring a good customer experience.
• Self-motivated; confident, energetic, and flexible.

Location:
On-site -Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.