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SalaryThis position is responsible for serving customers by providing service information and resolving service issues in a timely manner by phone and/or email, specializing in doors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage a high volume of incoming work orders in a timely and efficient manner.
- Answer customer questions about scope of services, making appropriate suggestions to resolve the problem.
- Ability to analyze customer inquiries and determine means of resolution.
- Ability to answer the phone and/or email promptly to provide the best customer service possible.
- Input necessary data into computer system to track and follow up on customer requests.
- Contribute to the team effort by accomplishing set goals as determined by the Manager.
- Ability to multitask in a fast-paced environment.
- Positive attitude and pleasant phone voice.
- Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
- Must be a team player and able to support teammates at any given time.
- Must be efficient with Microsoft Office - Intermediate level or higher with Excel software.
- Must be able to pass a background check and drug screen.
EDUCATION, EXPERIENCE and TRAINING:
One to two years related experience and/or training; or equivalent combination of education and experience.
Previous experience in Facilities Maintenance with door experience preferred.
COMPUTER SKILLS:
Proficient in Microsoft Office Applications - Intermediate to advanced Excel skills necessary
Ability to navigate efficiently within customers’ third-party software
REQUIRED COMPETENCIES:
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Nimble Learning – Actively learning through experimentation when tackling new problems.
Equal Opportunity Employer/Disability/Veterans
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability
Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
