Experienced Medical Spa Manager

POSITION DESCRIPTION: Manager
Division/Department: General Spa
Reporting Relationship: Owner
Location of Employer:
Position Classification: Management
Pay Structure : Base + commission
Position Objectives: The main objective is to ensure the delivery of memorable guest experiences and operate a profitable spa. Other objectives include:
Operation - Oversee all functions of the spa's daily operations
Leadership - Lead/manage the spa team according to business standards
Teambuilding - Recruit, train and retain a professional spa team
Performance - To achieve monthly performance targets for self and spa team
Marketing - To market the spa's services and products
Position Activities and Responsibilities:
All to be performed according to the spa's training manuals and videos. Spa Manager is responsible to know all spa's manuals.
Spa Team

• Recruit, interview, hire, train, reward, and manage/lead team members using CLARITI hiring system and ICARE coaching models
• Ensure that team members are current with insurance and licensing requirements
• Be a role model for the spa team
• Communicate the vision and mission
• Actively plan host and conduct team meetings
• Implement, practice, and enforce all policies and procedures according to spa manuals
• Ensure the team is following guest protocols and delivering the ultimate spa experience
• Resolve team member conflicts or grievances; act as liaison between team and spa director
• Resolve guest issues
• Monitor and evaluate team targets and goals
• Conduct team performance evaluations and monthly one on one meetings
• Determine and publish team schedules
• Enforce and monitor team image - uniforms, makeup, hair, shoes
• Award and recognize the team

Spa

• Delegate cleaning and organizing responsibilities and ensure they are followed through by conducting area/room audits
• Monitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspections
• Maintain an inviting and guest friendly retail spa boutique
• Maintains beverage station and ensures adequate stock of needed supplies
• Assists with laundry and spa cleaning when necessary
• Ensure signature spa scent is present at all times
• Verify all spa linen are appropriately cared for
• Monitor physical spa environment/working conditions: Spa, Spa office, Equipment/machinery used: Music system, phone, computer, copy machine, inventory tracking equipment, credit card machines etc.

Inventory Management

• Spa Manager is responsible to use purchase order and receiving system when placing orders
• Monitor proper professional product usage
• Assure proper retail mix
• Track retail inventory - performance sellers & non-sellers
• Monitor professional product usage

Spa Financials

• Review overall spa and team performance reports
• Track budget vs. actual
• Track Volume per Guest for service and retail
• Calculate payroll
• Track business performance. Service and retail
• Identify and correct issues that may prevent increased sales - trouble shoot
• Avoid overspending, stick to the budget
• Discover untapped revenue generators
• Communicate financial goals to the team
• Monitor daily performance

Operation
Orientation manual
Departmental training manual
Operational guidelines - policies, procedures, protocols
Treatment room image and expectations
Spa cleanliness
Positive environment free of drama and negativity
Monitor reception department efforts
Education

• Schedule and conduct continuous training sessions
• Schedule and actively host team meetings
• Educate team on the spa treatments and products and how to promote them
• Plan and schedule supplier training sessions
• Train the team on business strategies to increase revenue for both service upgrades and retail sales

Relations

• Communicate and build relations with all departments
• Monitor guest relations and retention
• Establish business to business relations and strategies
• Meet and report efforts to spa director or owner

Marketing

• Work with the spa owner to create and implement marketing strategies
• Build media relations, be the spa's spokesperson
• Assist the owner with the coordination of special events to promote the spa such as: trade shows, bridal expos, career nights, employee parties, etc.
• Create promotions and upgrade opportunities to increase revenue

Desired Qualifications:

• Experience in building, developing, leading, and managing a spa/salon team
• Computer skills and aptitude for mastering spa software
• Proficient with Excel and Word
• Good writing and communication skills
• Flexible schedule, weekends mandatory and ability to work 40 hours + per week
• Lives and is passionate about the spa lifestyle
• Experienced with guest service (hospitality and retail highly desired)

Behavioral Characteristics

• Strong guest service orientation
• Strong leadership skills, motivational, and inspirational
• Cheerful, upbeat personality, with leadership style
• Enjoys fostering team environment, coaching and mentoring
• Excellent communication skills, good public speaker
• Flexible and cooperative
• Patient and level headed
• High personal standards, good self-esteem
• Pays attention to detail
• Good organizational skills and follow through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in fast-paced environment
• Good sense of time; prompt, able to meet deadlines
• Good sense of humor
• Self-motivated and able to motivate and influence others successfully
• Able to work well under pressure
• Seeks professional growth, knowledge and enjoys teaching others
• Appear polished and with professional image
• Great work ethics - role model
• Confident and committed to the spa & team
• Displays masterful knowledge of the spa, all spa services, and all spa retail
• Positive and self-disciplined
• Honest, loyal, and trustworthy
• Accountable and dedicated
• Resilient and driven

Compensation: $25.00 per hour