Executive Support Specialist

The Merchant Risk Council (MRC) is a leading global non-profit membership association committed to serving payments and fraud prevention professionals. Established in 2000, MRC offers an extensive platform fostering education, advocacy, collaboration, and networking opportunities for its members. With a substantial presence across North America, Europe, APAC, and LATAM, MRC is dedicated to advancing safer and more secure ecommerce. Learn more at www.merchantriskcouncil.org.

JOB DESCRIPTION

We are seeking a motivated Executive Support Specialist to join our team. This role is integral to providing operational and administrative support across the organization, particularly in supporting the CEO and the leadership team. The right candidate must be highly responsive, accurate, and willing to work collaboratively with a team. This role will require attention to detail and the ability to quickly prioritize across multiple tasks.

KEY RESPONSIBILITIES

• Provide exceptional administrative support to the CEO and leadership team, ensuring efficiency and organization at the executive level.
• Manage complex calendars and fluid schedules, proactively resolving any conflicts to maintain smooth operations.
• Arrange detailed travel plans and accommodations; prepare and manage expense reports with accuracy.
• Maximize the CEO’s time by researching, reading, and analyzing information as needed, in advance.
• Offer Board meeting support, including document management, minutes, and logistics.
• Coordinate interviews for the Advisory, Executive, and Global Boards, ensuring a seamless process.
• Handle clerical and administrative tasks, as assigned.
• Order office supplies; plan and purchase employee recognition gifts.
• Provide support to the finance department through AP/AR and month end closing tasks.
• Assist the HR Manager in administrative tasks related to onboarding, offboarding, and record maintenance.
• Plan and execute, in coordination with other team members, organizational events, such as holiday parties and staff retreats.

QUALIFICATIONS:

• At least four years of experience in a C-Suite (or equivalent) level support role, preferably within a virtual setting.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Understanding of basic accounting principles and accounting software experience.
• Effective and professional communication skills.
• Capacity to think outside of the box with a sense of urgency.
• Understanding of business acumen and the ability to identify priorities and make informed decisions when necessary.
• Strong stakeholder management skills, with a focus on maintaining effective relationships and meeting the expectations of the CEO and leadership team.
• Flexibility to work hours as needed by business demands for projects and meetings.
• Discretion and professionalism in handling sensitive information.
• Ability to thrive in a fast-paced and sometimes stressful environment.

Work Location: Remote/U.S. (Preference given to GA, PA, TX, WA)

Additional Notes:

• Some travel may be required. International safety protocols will be required to be followed.
• All employees traveling for business purposes must be fully vaccinated to the level required for entrance into the respective state or country the business is taking place.
• This full-time position offers a competitive salary and benefits package.
• MRC participates in eVerify. To learn more, please go to: https://merchantriskcouncil.org/who-we-are/careers/employment-at-mrc

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• providing support at the C-Suite level: 4 years (Required)

Work Location: Remote