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Form of workEXECUTIVE IT SUPPORT SPECIALIST
SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.
RESPONSIBILITIES:
- Design, document, deploy, and support a wide range of technologies used by the executive team
- Investigate, trial, and recommend new and upgraded technologies that would increase the efficiency and/or effectiveness of the executive team
- Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
- Provide AV conference support for both onsite/offsite presentations, events, and meetings
- Provide remote support coverage for executive members, ensuring prompt resolution of IT issues regardless of location or time zone
- Provide 24x7 on-call support in an on-call rotation
- Up to 50% travel between our DC and Cape offices to provide on-site support
BASIC QUALIFICATIONS:
- 4+ years of experience in enterprise and/or executive IT support
- Experience with Windows, OS X, iOS, and Android operating systems
- Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Office365
- Experience with video conferencing hardware and software
PREFERRED SKILLS AND EXPERIENCE:
- Bachelor's degree in computer science or engineering
- Strong general computer technology skills
- Demonstrated knowledge in both wired and wireless network technologies
- Excellent written, verbal and phone communications skills due to the high visibility of this position
- Knowledge of emerging technologies (latest and greatest hardware/software)
- Experience supporting and working directly with an executive client group
- Ability to prioritize Executive Support issues above all else
- Ability to make independent judgment calls to resolve urgent and critical matters
- Ability to provide lightning-speed response to all Executive Support requests
- Can-do attitude, defaulting to "yes, we will figure out a way"
- Ability to proactively test for possible failure scenarios and consider edge cases
ADDITIONAL REQUIREMENTS:
- Willing to work overtime and weekends when needed
- Must be willing to travel (<50%) to other sites for support
- Ability to lift 25 lbs. unassisted
- Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
COMPENSATION AND BENEFITS:
Pay Range:
Executive IT Support Specialist: $90,000.00 - $115,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.
