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Form of workExecutive Director, System Technologies - Digital Learning at UT
Digital Learning at UT, is a newly created unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.
The Executive Director of Systems Technologies provides leadership oversight and full support for the enterprise software platforms of the Digital Learning technical environment. The position provides leadership by planning, leading, and directing system deployment, support and optimization to support a robust suite of enterprise applications, including but not limited to the Salesforce cloud environment(s). The position provides unit-wide support in the planning, management, supervision of staff and operations of the Digital Learning systems technical team(s). Within a highly collaborative, agile, and entrepreneurial environment, position assists with defining the long-term direction in the use of enterprise systems technology, aligning with the strategic goals of the division and the University. Position will work closely with the Digital Learning unit(s) to support their programming, marketing, and communications efforts at scale. The position will oversee a group of approximately 4-6 technical staff as well as manage the relationship with contracted support vendors.
Qualifications
Job Duties
Systems Management
- Oversight of daily operations of purchased enterprise systems and staff to include support, workflows, establishing priorities, developing standards, procures, policies, and setting deadlines.
- In collaboration with functional and technical staff, design and implement a systems strategy to enhance Digital Learning enrollment, retention, and engagement.
- Translates business strategy and vision into a data strategy through partnerships with key business stakeholders.
- Maps business opportunities to appropriate data architecture patterns and evolves data architecture as business strategies and technologies mature.
- Participates in development, implementation and revision of Digital Learning Technology goals and objectives with the outcome to improve database management and CRM systems.
- Identifies creative solutions and uses appropriate technology to provide most effective results consistent with university and departmental goals and objectives.
- Manages and develops testing programs for new releases of enterprise applications to identify changes and/or revisions, which impact operations.
- Analyze the long-range impact of decisions and plans to ensure they match the strategic vision.
- Ensure most effective operations of the unit through program development, process improvement, and coordination/integration of processes with other departments
- Direct, assign and review the work of managers, professionals, and support staff
- Identify strategic areas for development or areas that need improvement
- Ensure that the Digital Learning at UT internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.
- Solve complex, controversial, or unprecedented issues and problems for Digital Learning staff and customers
- Evaluate the organizations' technology, users' needs and recommend improvements, operations budget and expenditure
- Meet with peers, department heads, managers, supervisors, vendors, students, staff, faculty, and others to solicit cooperation and resolve
Meetings, Training, Special Projects, and other Duties
- Manage Digital Learning technical projects, as assigned
- Lead special projects, including Enterprise Application/System platform(s) deployment, integrations and support
- Serve on working committees within Digital Learning which include implementation of new services and programs both internally and campus-wide
- Attend meetings as required
- Represent Digital Learning in campus-level meetings
- Assist in recruiting, hiring, and training staff
- Participate in periodic management meetings to keep top management informed of department problems and concerns
- Stay abreast of advancement in technology
Required Education and Experience:
- Bachelor's degree in Computer Science, Information Sciences, Bus Admin, Bus Analytics or other relevant field
- Seven years of relevant management experience, or equivalent combination of training and experience.
- Experience with Salesforce platform(s), solutions, and capabilities
Preferred Experience:
- Master’s
- Experience in enterprise applications/systems technologies, data management, analytics, integrations, ETL processes
- Understanding of data structures, analytics, and reporting capabilities within CRM platforms
- Experience in higher education environment
For full consideration, applicants must attach a letter of interest, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo.
Screening of applicants will begin immediately and continue until the position has been filled. DL_UT
Job: Executive/Administrative
Primary Location: US-Tennessee-knoxville
Organization: Digital Learning At Ut
Schedule: Full-time
Job Posting: Mar 19, 2024, 11:07:11 AM
