Executive Director Of Operations

Overview: This position is accountable for the daily restaurant operations at both stores while

managing the Operational team.

Reports to: Managing Director

Direct Reports: Senior Director of Operations (Roseville), Senior Director of Operations (Arden

Hills), Senior Director of Kitchen (both stores)

Responsibilities:

• Provide vision and leadership for FOH & BOH Operations at each store
• Set strategy for operational systems and processes at each store.
• Develop leaders to support the FOH & BOH Operations at each stores
• Ensure FOH & BOH Operations and Development systems support the overall strategy

of the company

• Set all operational budgets (Labor, Food, Repairs, etc) and work with Senior Directors to

ensure that they are followed and corrected when needed

• Meet 1on1 with Senior Directors to discuss the business and problem solve to improve

results

• Meet with any other leaders throughout the business to provide support,

encouragement, and help to manage any conflict between the team

• Explore and implement new ways to improve operational efficiencies at both stores
• Assist in leading the weekly All-Director Meeting
• Analyze the P&L statement, IPO report, Customer Engagement reports, and all other

relevant reports to make decisions to improve the business

• Daily walkthrough the restaurants ensuring all systems are being followed
• Facilitate the sharing of employees who work at both stores
• Regularly meet with team members and leaders, where necessary, to help facilitate and

improve team

• Work with Senior Directors to create quarterly and annual plans and goals
• Work collaboratively with other Executive Directors, Managing Director, and Operator to

set overall company strategy and ensure all areas of the business are supported and

company goals are met

• Participate in quarterly team building events
• Create clarity in defining job responsibilities and performance scoreboards for all

operational roles

• Culture catalyst to intentionally foster, protect, and grow a healthy and positive culture at

each restaurant

• All other tasks as assigned

Required Competencies:

• Thinks strategically and casts vision: able to see and communicate the business goals

with the ability to use forward thinking and planning

• Communicates effectively: communicates clearly and professionally, sets clear

expectations, able to lead crucial conversations with tact and empathy

• Time Management: organization, high capacity, meets deadlines, prioritizes most

important goals, and makes wise decisions

• Adapts and Innovates: copes with stress and change, adjusts quickly to changing

priorities and conditions, generates new approaches to problems

• Identifies Talent & Fit: identities and retains Top Talent, putting them in the right position

to succeed and best impact the business

• Develops People: coaches team in their current roles to improve performance and

prepare them for future roles

• Growth-oriented: Explores new ideas and opportunities to produce results for the CFA

business

• Continuous Improvement Leadership: intentionally and proactively leads the team to

meet our potential in a God-honoring way

• Organizational Builder: skilled in organizational strategy and execution; thinks, builds

and leads like an executive

• Culture Guardian: models Core Values, creates a positive atmosphere, lives out the CFA

Corporate Purpose

• Faithful Steward: invests and multiplies what has been given to them to steward

Key Performance Indicators:

• Food Safety Score
• Net Profit
• Sales Growth
• Customer Service Metrics

Leadership Time/Week - 45 Hours/week

Requirements:

• Full-Time, 45+ hours per week, open availability required.
• Candidate has autonomy over their schedule. Five days a week. Two nights until 7pm

recommended.

• Ability to lift 50 pounds
• Ability to be on your feet for extended periods of time

Salary:

• $90,000
• Medical, Dental, Vision
• 401k
• Meal Benefits

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $90000 / year

Benefits:

• Flexible schedule
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training
• Mileage reimbursement

Job Type: fulltime

Schedule:

• Monday to Friday
• 8 hour shift
• Weekend availability

Education: High school degree

Work location: On-site