Executive Director

The Dominion Difference!

Want to be a part of a team whose calling and purpose is to honor God through service to seniors? Our unique faith-based, culture-first model provides a supportive and engaging work environment.

We offer Lucrative and Exciting Benefits:

Summary of Responsibility:

The Executive Director is responsible for the overall leadership of the community and for driving resident satisfaction, team member engagement, financial and operations management. The Executive Director is the champion of Dominion Senior Living culture and a role model for how the company’s Vision, Mission, Objective, Values, and Biblical Principles guide daily behavior. The Executive Director drives revenue and manages expenses through the efficient and effective operations of all departments, addresses strategic challenges, develops a highly functioning community management team and promotes coaching and development for all team members, and ensures that all regulations and performance standards for the team and operational standards for the community are being met. The Executive Director has discretion regarding the daily operations of the entire community within the framework of how Dominion Senior Living operates.

Essential Duties:

• Develops and maintains effective relationships and two-way communication with team members, residents, and resident representatives.
• Manages and improves resident satisfaction and loyalty using a variety of methods.
• Oversees the welcome and transition processes for residents.
• Ensures residents receive appropriate, excellent care.
• Serves as the community’s Privacy Officer.
• Builds and leads a highly effective community management team.
• Sources, interviews, and selects highly effective team members in a proactive manner.
• Oversees and participates in the welcome and transition processes for team members.
• Notifies HR Generalist when new hire selection has been made to initiate the onboarding process; at this time sends new team member for drug screening.
• Manages and oversees the performance and development of all community team members.
• Champions training contributing to team member development and performance.
• Provides opportunities for team members to engage in their work and the community overall.
• Creates an environment of team member recognition and appreciation; ensures the progressive disciplinary process is followed when redirection of team members is necessary.
• Manages the overall performance of team members.
• Develops and maintains effective relationships and two-way communication with team members, including conducting daily devotional and operational meetings with department heads and ensuring all team members attend daily stand-up devotional and operational meetings.
• Oversees adequate staffing of appropriately trained licensed professionals and non-licensed team members is on duty at all times to meet the needs of residents.
• Maintains equitable pay practices.
• Identifies and develops a talent for future succession opportunities.
• Conducts community business planning and forecasting and fluidly manage operations based on occupancy and economic conditions.
• Achieves better-than-industry results for revenue growth and expense management.
• Assists in the preparation of the annual operating and capital budgets and manages to them.
• Reviews financial records and cost reports for tracking and accuracy.
• Achieves balanced scorecard measures.
• Effectively manages all operational areas of the community.
• Ensures compliance to Dominion Senior Living policies, procedures, and standards with regard to residents’ needs and to all applicable laws and government regulations (e.g. Worker’s Compensation, Assisted Living Regulations, OSHA, Food Safety, etc.) and keeps updated on current regulations.
• Develops, monitors, and updates the community’s risk management program.
• Manages positive vendor relationships, works with Operations leaders for approval on new vendors and ensures vendor packets and W9s are completed and submitted to accounting. Ensure Vendor binder is maintained for state inspections.
• Drives adoption and full utilization of Dominion Senior Living’s software systems, resources, tools, and techniques.
• Make weekly deposits for resident payments.
• Reviews payroll for accuracy and submit to Payroll Specialist each pay period.
• Sends separation information and supporting documents to Human Resources Generalist to perform the HR termination procedures.
• Submit community purchase receipts to accounting for p-cards and petty cash.
• In TN, Complete annual JARs report. Responsible for overseeing, monitoring, and tracking JARs report and working with Wellness Director to ensure this is tracked, completed, and submitted as needed.
• Maintains and updates In-Service manuals.
• Maintain community state book.
• Creates and implements a sales and marketing plan to achieve occupancy and NOI growth; manages the inventory of materials; and manages to results.
• Engages with the greater community to promote positive relationships, be a resource, partner with like-minded organizations, and give back.
• Maintains positive public relations by displaying professionalism when interacting with residents, resident representatives, team members, and the general public.
• Ensures that public relations activities promote a favorable image of the community.
• Maintains a professional working relationship with the top referral sources in the greater community to ensure an influx of inquiries.
• Maintains in-depth knowledge of the competition and industry trends.

Additional Duties:

• Is available by phone at all times.
• Fills in when a Department Manager is absent and coordinates additional needed support with Home Office.
• Maintains positive public relations by displaying professionalism when interacting with residents, resident representatives, team members, and the general public.
• Attends and actively participates in team meetings and required or optional continuing education programs.
• Answers the telephone or ensures the phone is properly answered and conducts tours.
• Greets visitors to the community and grants access upon validation of the reason for the visit.
• Assists in planning and/or preparing for community special events, including outreach to the greater community.
• Assists in the evacuation of residents as necessary.
• Maintains the confidentiality of all resident information and honors the residents’ personal property rights.
• Performs any other duties that may be assigned by Home Office or supervisor.

Minimum Requirements:

• A minimum of three (3) years of management-level experience leading results-driven teams with an emphasis on financial & operational performance, customer and team member engagement is required.
• Experience with senior living, especially the cognitively impaired resident, i.e. Alzheimer and Dementia is preferred.
• Must obtain valid Continuing Education credits as required by the State of the community.
• A Bachelor’s degree in healthcare, gerontology, business, or a related field of study from an accredited college or university is required. A Master’s degree is preferred.
• Valid and current applicable licensure from the state of community operation is required.
• First Aid/CPR certification is preferred.
• Approved criminal background check, physical, drug screen, and TB skin test required.
• Must possess a current and valid driver's license and have the ability to meet approved driver requirements.
• Must be a minimum of twenty-one (21) years of age.