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Form of workThe Executive Director, TechOps Performance, Governance and Compliance, ensures the Operational, Financial and Experiential strategy and business outcomes are achieved. By leading the governance process of Global TechOps, this job will ensure business results and outcomes are clearly set through the planning process, measured through modern, digital means, and communicated regularly across IT and with key IT business stakeholders. This job also facilitates the decision-making process working across, towers and IT functions to help enable collaboration and outstanding user experiences. By leveraging data and facts the leader will bring transparency to team performance, recommend initiatives to improve and achieve superior results that delight our end users, inspire our technology teams and ultimately enable our IT strategy.
A large portion of the IT operating budget is attributed to outsourced services and there is significant value that will be extracted in partnership with our outsource provider, Wipro. To effectively manage this and achieve our business results, this job will ensure that financial processes, (pricing, costing and expense management) are efficient and continuously optimized. This includes the utilization of program/project management, process improvement methodologies, problem solving, coaching, and KPI's including SLAs and XLAs to achieve specific organizational change and financial objectives. This role works closely with the business owners within Technology Operations to establish measurement plans, identify and quantify process improvement opportunities, implement change and build and execute control plans.
The Global TechOps organization is continuously transforming to lead the industry in innovative technology enablement. The Global Head of TechOps will partner will collaborate with the TechOps leadership and partner with Wipro to prioritize, design and implement a roadmap of initiatives that transform how we serve our business users, leverage cloud, edge and new technologies to power and protect our applications and create a TechOps mindset of thought leadership and service.
Leads operational performance process: Goal setting, measuring, analyzing creating insights and communicating broadly
Drives the sourcing (Wipro) Governance Process - partnering with Wipro to design and execute
Manages the TechOps Transformation portfolio/program management, partnering with TechOps portfolio manager and leadership team.
Manages business case value realization and cost optimization operations, partnering with OneSource and IT Finance
o Value Realization of $70MM over 5 years
o Annualized Operational spend >$200MM
Drives the IT Compliance processes, defines and implements improvements and ensures timely reporting and remediation
Conducts deep-dive business reviews and provides monthly/quarterly business reviews (e.g., ITLT QBR)
Leads, with other functions (Finance, Internal Audit, Compliance), all Global TechOps annual planning processes (LRP, Budget, Project Portfolio and Transformative initiatives)
Collaborates with TechOps leadership to drive culture of Joy, Thought Leadership and Experience Management
Leads opportunities to lean and simplify processes for sustained productivity gains and business impact.
Is a highly involved and strong ambassador of Global TechOps regularly engaging with IT Technology leaders to solicit feedback and improvement opportunities. Active in all IT cultural touchstone moments (Hackathon, Tech Day in Pink, Day of Service...)
Act as a change agent, systematically driving continuous improvement and change throughout the business, setting the pace of change to grow the business and make it more efficient.
Present ideas, thoughts, and projects to senior management to attain support on projects and serves as a recognized expert and resource leader for process focus areas
15 Years Relevant Experience
Undergraduate or Graduate Degree in Business Information Systems, Engineering, or equivalent discipline; MBA a plus
Functional Skills
Strong Business acumen
Excellent Intelligence Quotient: Problem solving / analytical thinking. Demonstrates the ability to process and interpret strategic and tactical business challenges, and lead action with thorough analysis and evidence
Extensive experience in collaboratively designing, implementing and managing governance processes that add value through measurable controls
Outstanding Oral & written communications -ability to effectively simplify and deliver complex business and technical messages, world-class executive presence
Financial proficiency over business case development and driving projects and strategies to value realization
Ability to simplify & standardize complex concepts / processes, drive for data enabled performance optimization.
Solid understanding of Outsourcing best practices, vendor management and performance management
Behavioral Skills
Strong yet balanced Emotional Quotient
Ability to influence & Excellent Interpersonal skills. Leads by example and principle, influencing others by modeling outstanding interpersonal skills and personal standards with decency & conduct
High drive for customer service and service management mindset. Customer obsessed, driven by human centered design and the desire to provide world-class service experiences
Passion for process improvement, innovation and data as well as intangibles, like satisfaction and delight
Demonstrates endless yet purposeful curiosity to improve and solve problems
Ability to story-tell and relate to business teams on their terms/language
Technical Skills
Solid understanding of ITIL and Demonstrates ability to lead ITIL processes
Solid understanding of Six Sigma and continuous improvement principles such as Agile and Lean
Mastery of the strategic value of Information Technology and the ability to articulate it in business terms
Strong understanding of Technology Operations (Infrastructure, Applications, Service Management and Field Services as well as the fundamentals of cloud, security and technology engineering
Innovative and forward-looking thinker, leading technology-based organizations through digital literacy
The anticipated base salary range for this position is $168,500 to $292,500. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results as well as participation in the share incentive plan.
In addition, The Estee Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
