Events Coordinator

Smash Park is the ultimate place for FUN. Our entertainment venues combine pickleball and endless games including duckpin bowling, axe throwing and arcade with scratch-driven food, creative cocktails, and outrageous events.

There is something for everyone at Smash Park!

Why work at Smash Park.

Our mission is two simple words. DELIVER FUN.

Delivering fun to our community, to our guests and to our team, is truly who we are and what we do. Being a part of the Smash Park team means working hard, taking exceptional care of our guests and having fun doing it.

We are looking to hire an Events Coordinator! A typical day might include the following:

• Responding to a large and consistent volume of email, phone and drop-in inquiries about booking a private event, in a welcoming and positive way
• End-to-end communication with the guest scheduling the event, to ensure all questions are answered
• Providing education and consultation to guests regarding the plethora of options, including reservations for pickleball courts, games courts, canopy’s, catering, etc., to sell each guest the perfect option for them
• Answering questions that guests have regarding drinks, food, the game of Pickleball, or other questions about our awesome venue
• Creating documents that communicate necessary details to all internal parties impacted
• Communicating and working closely with other team members, to ensure events play out as each guest expects
• Seek feedback after events, and identify ways to improve; share feedback with the team
• Track event key performance areas and identify items to work on for future events

This Job Might Be for You If:

• You enjoy working independently and you’re self-motivated
• You don’t mind sitting the majority of the day, responding to emails, phone calls and voicemails
• You have extraordinary people skills, you take pride in your work, and you enjoy creating positive and memorable experiences for your customers
• You are highly organized, and enjoy creating and improving both processes and supporting tools
• You thrive on multi-tasking in a very busy environment, and you’re easily able to work under strict deadlines
• You are patient, level-headed and cool under pressure
• You pay attention to details. As far as you’re concerned, anything worth doing is worth doing right, every single time; you stay focused, and nothing falls through the cracks on your watch.
• You communicate clearly; you speak eloquently; you can explain just about anything to anyone, and you’re comfortable communicating with all types of people and personalities

How You’ll Do It

• Maintains an in-depth knowledge of venue, menus, vendors, and operations as they pertain to sales, and property rentals.
• Coordinates event details such as space requirements, food and beverage menus, and game rental requirements with clients.
• Provides clients with up-to-date estimates on contracted food, beverage, and rentals, recommending best possible choices within their budget to ensure a better than expected event and to encourage repeat business.
• Accurately reviews event information at operations meetings and sets the team up for success with providing event cheat sheets, accurate # of drink tickets and wristbands for each group as needed.
• Oversees booked business to ensure client satisfaction, informing departments on event status and follows established guidelines and time frames.
• Coordinates the rental of any additional items sold for the event.
• Documents event details at the completion of each event for use in planning and executing future events.
• Investigates, resolves, and responds to guests’ comments/feedback as necessary.
• Participates in all marketing and promotional efforts to build the business.
• Any other duties as assigned.

What we are looking for:

• Minimum of three (3) years of related sales or coordinating experience
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• Safe service of food and alcohol certification is preferred.
• Knowledge in Tripleseat sales software, and Google Workspace or similar software is preferred.

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• La Vista, NE: Relocate before starting work (Required)

Work Location: In person