Event Sales Assistant

Company
Locally owned and operated, Accel Events & Tents has been at the core of Hawaii's gatherings for over 25 years. With over 50,000 square feet of warehouse space across Oahu and Maui, Accel has one of the largest inventories of event rentals, both in quantity and variety. Serving more events than any other company throughout the Hawaiian Islands, Accel is deeply dedicated to delivering successful events.
Position Summary
The Event Sales Assistant will assist the Event Sales team in an administrative office environment and work with Accel's new clients from the inquiry stage to the day of the event and beyond, understanding client/planners/coordinators event needs, organizing and executing successful events/venues.
Essential Functions

• Embody Accel's Core Values, as described below.
• Respond to, organize, and maintain all client intake requests through a variety of channels (email, phone calls, walk-ins, texts, website, social media and data entry) in a timely, accurate and proactive manner.
• Understand client needs and expectations through active listening.
• Provide superior professional customer service through effective communication to clients/planners/coordinators and Accel personnel.
• Meet and exceed client expectations by suggesting products, services and inventory while maintaining Accel's expectations on margin and operational timelines.
• Provide administrative support to the sales and operations team as necessary.

Nonessential Duties: None
Equipment Operated: Office Equipment - computer, phone, copier, etc.
Job Specifications
Minimum qualifications:
Education: High School Diploma or equivalent years of experience
License: Valid Driver's License Required
Certification's requirements: None
Communication/Competency Skills Required

• Excellent written/verbal communication skills
• Excellent customer service skills and professionalism under tight pressure situations
• Excellent multi-tasking, coordination, and attention to detail
• Friendly, approachable and creative problem-solving skills.
• Familiarity with Microsoft Office 365, Current RMS (booking system), Card Pointe (CCard system), and Trello Microsoft Suite

Experience Required

• Minimum 2 years work experience in a customer service/client-based environment desired.
• Able to demonstrate clear communication, multi-tasking, and execution of complex instructions under tight deadlines.
• Able to demonstrate diligence and proactive results driven work ethic.
• Superior communication, organization, and customer responsiveness skills.

Physical Requirements
None.
Work Environment
This is a full-time 40 hours per week primarily operates in an office and may require some onsite client visits.
Key Performance Indicators (KPI)
1. Role Performance Metrics:
Sales Productivity
Measured by lead response time, sales cycle lengths, total number of quotes created per month, conversion rate, achieving sales targets- both. Personal and team goals.
Customer satisfaction
Aims to provide a flawless and engaging customer experience. Builds and maintains positive client relationships by partnering with them and understanding their needs.
Product & Operating System Knowledge
Is thoroughly familiar with the company product, necessary systems & services. Demonstrates ability to communicate, present and influence client proposals and upsell opportunities.
Attitude, Engagement
Maintains a professional, positive, and pleasant demeanor in all company internal and external relations.
How we'll measure your success (key performance indicators):

• On-time completion of assigned tasks at 95% or more. This includes showing up on time and ready to work for all scheduled shifts.
• 95% or higher in product identification/SOP test

Accel Core Values
B: Be Accountable
O: Take Ownership
L: Laulima
D: Deliver Excellence
JOB CODE: sales