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Form of workHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
LocationThe Ambassador Hotel is located in the heart of Waikiki, on the south shore of Honolulu. The hotel is a comfortable home away from home, where our friendly staff and warm service perfectly capture the 'Spirit of Aloha'. Enjoy our spacious accommodations with all of the amenities of home. The Ambassador Hotel Waikiki offers 311 spacious guest rooms accommodations with all of the amenities of home.
OverviewResponsible for overseeing all aspects of planning, and execution of Mayor of the Block programs and sales events. Ensuring seamless and unforgettable experiences for clients and guests.
Responsibilities- Attend daily briefings and act as the main point of contact for clients, vendors, and internal teams throughout the entire process.
- Develop a complete knowledge of working team, SOP's, Romer policies.
- Meet or exceed goals.
- Operate the activations within the established budget.
- Oversee entertainment schedule with F&B and 3rd party booker.
- Collaborate with operations team, F&B team, and external vendors to ensure all logistical details are meticulously coordinated.
- Coordinate with housekeeping, engineering, F&B, and operations to coordinate logistics for all activations including set up, breakdown, and technical requirements.
- Develop and maintain timelines for tasks and invites.
- Oversee on-site management for all activations.
- Ensure the seamless execution of activations.
- Manager on-site check in for photographers, influencers, and VIPS.
- Oversee in-house perks program
- Collaborate with marketing team for promotional materials and updates.
- Develop networking opportunities through active participation in community and professional associations.
- Review meeting planners with teams
- Work with the Mayor of the Block to ensure the Activations Schedule is prepared and communicated to the entire team.
- End of month reports
- Assist with ordering and brainstorming merch items for corner store
- Oversite on VIP arrivals.
- Physical Requirements
- Long hours sometimes required
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Work on holidays and weekends.
- At least one year of progressive experience in a hotel or a related field required
- High School diploma or equivalent required
- College course work in related field helpful
- At least two years experience in Microsoft Word and Excel required
- At least one year experience in MS Access, SQL Queries, or Data Warehousing helpful
- Experience with LAN, WAN in an NT or Windows Environment and Database Management helpful
- Experience in an Internet or Intranet environment helpful
- Knowledge of Request For Proposal (RFP) process and/or Corporate Volume Accounts helpful
- Experience with Budget, Expense, End of the Month, and Competitive Analysis Reports beneficial
- Experience in event management, hospitality, or project management.
- Proven experience in event planning and execution.
- Strong organizational skills and knowledge of Microsoft.
- Excellent communication skills.
- Ability to meet tight deadlines.
- Shows Aloha at work.
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Salary Range ($55,000 - $65,000)
Employment Type: FULL_TIME
