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Form of work
SalaryMeeting Tomorrow is a 20-year-old company with a growing team of 85 friendly employees. We’re headquartered in Chicago, with 80% percent of our team working remotely in cities all over the country. We produce in-person, hybrid, and virtual events and rent equipment that brings people together. Our clients range from Fortune 500 companies to small businesses, and we pride ourselves on providing the best customer experience in the events industry. We offer the greatest coworkers you’ll find anywhere, great benefits, and the opportunity to work in a dynamic, team-oriented, entrepreneurial environment. We can’t wait to meet you!
The opportunity:
Our Project Management team is responsible for ensuring every customer has a great experience with Meeting Tomorrow. This team’s top priority is ensuring client satisfaction; going above and beyond to exceed expectations. Our customers come to us for support with their most important events and our Project Management team makes sure that each event is set up for success.
The current role we are filling on the Project Management Team is supporting a high volume of transactional events. This job is highly detailed and task-oriented and requires exceptional organizational skills. This role ensures that we provide a consistent, white-glove experience on each of their high-touch events. This role handles all client communication pre/post-event, processes a lot of transactions, and manages changes during the planning process. The main focus is on responsiveness and building relationships with these customers.
As a Project Manager, you’re responsible for the client experience. Main responsibilities include:
- You are the client’s main contact for any needs that arise including gathering event details, change management, questions, and organizing content/deliverables.
- Improve the client experience and service delivery by looking for opportunities for improvement and efficiency.
- You collaborate with the client to ensure the account setup, ordering system, communication flow, and service delivery meet the overall meeting goals.
- Own communication and information flow between the client, venue, and any technical staff involved to ensure expectations are met.
- You make decisions and give approvals on behalf of your client to meet their vision.
- Work closely with internal teams to ensure processes are followed and service-level agreements are being met.
- Manage any issues or challenges that arise to ensure all events are successfully delivered.
- Oversee billing and reporting needs on a daily/weekly/monthly basis.
Who you are:
Experienced in managing accounts. Previous corporate account management experience is required. It's helpful that this person has experience managing large accounts with full ownership of outcomes.
Passion for supporting others. You're motivated when supporting others.
People person. You’re able to build relationships easily on the phone or in person. You’re able to cater your approach depending on the person you’re talking to.
Process-oriented. You love processes and you follow every process thoroughly and accurately. You can identify gaps in processes and improve them to ensure a bullet-proof delivery.
Efficient and Organized. There’s lots to keep track of when overseeing such a high volume of meetings. Organization is key. You get joy from crossing things off your to-do list.
Detail-oriented. You catch the details others don’t, and nothing falls through the cracks on your watch.
Responsive: You pride yourself in being immediately responsive in all aspects of your career.
What you’ll accomplish:
Within 1 month, you’ll:
- Learn about MT’s services - the value we offer, the types of events that we service and our customer-service mentality.
- Complete our project management role specific training.
- Meet with current members of the Project Management Team to understand best practices for supporting our clients and their diverse needs.
- Take on your first 5-10 accounts that are already working with MT from other Project Managers.
Within 3 months, you’ll:
- Build strong and lasting relationships with clients and internal team members, ensuring a strong client retention rate. Typical client accounts have 2-10 meeting planners per client.
- Begin to create your own processes for working with your clients and identify opportunities for efficiency/improvement.
- Become proficient in our CRM, Netsuite.
- Take on a new account and onboard them into our system.
- Have fully transitioned about 20 accounts that you’ll be managing and working with on a daily basis. These clients include Fortune 500 companies in many sectors with the majority in the pharmaceutical industry.
Within 6 months you’ll:
- Have proficiency in the role and be managing accounts with autonomy.
- Complete projects to improve the efficiency and effectiveness of the team; we are constantly reevaluating our processes and want your input.
- Demonstrate an aptitude for problem-solving and contingency planning; striving to consistently exceed client expectations.
- Train and motivate your peers. They’ll look to you as an example and the account expert, and you’ll be able to hone your own coaching and mentorship skills.
The above range is the starting salary range for this role. The final starting salary is based on individual experience and how closely it translates to the role. Once in the role, we offer annual merit increases based on performance.
At Meeting Tomorrow, our mission is to foster a culture of respect and affection. We embrace our differences and are committed to having a diverse, equitable, and inclusive environment. We’re an Equal Opportunity Employer that believes in second chances and strongly encourage BIPOC, women, LGBTQIA, veterans, persons with disabilities, formerly incarcerated and all other individuals to apply.
Our benefits include: full medical coverage (health, vision, dental, short term disability and life insurance), PTO and 9 paid holidays, annual profit-sharing bonus, 100% charitable giving match, employer match 401k with subsidized brokerage fees, gym membership reimbursement, employee-led social action teams, fully paid parental leave, paid bereavement leave and fun social gatherings!
What makes Meeting Tomorrow’s culture so special is the people, and we look for candidates who are a match for our company’s core values: commitment, kindness and humility. If those words describe you and you see yourself in this posting, you’re ready to apply!
