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Form of workDescription
THE TEAM
Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.
THE PLAYER
You are responsible for achieving the sales team purpose of telling stories that inspire others to fall in love with our badass brands. You will be the liaison between the sales department and the guest during the detailing process. The primary responsibility of this position is to ensure the guest's event is properly detailed and all involved departments are fully informed of the event.
EVERY DAY, YOU WILL
Obtain all customer information from sales team related to event
Plan/detail event with customer from start to finish according to guest requests in a fiscally responsible manner.
Receive event requirements through detailed communications with sales managers
Work alongside operations team to ensure a successful event for the client
Assist with continual up-selling of client and event throughout the working relationship
Build out logistical details utilizing the appropriate event software for onsite team and clients
Suggestively upsell menu items to enhance the events success
Coordinate planning of professional services (DJ, florist, a/v, rental company)
Regularly attend and lead BEO meetings
Confirm event setup with operations team in accordance to BEO
Ensure customer satisfaction during event by checking in with main contact
Follow up with customer after each event, ensuring guest satisfaction
Coordinate billing with banquet manager or restaurant management staff
Respond promptly to any guest request
Maintain a professional appearance, positive attitude and mannerism
Maintain clear and open communication between all staff for overall event success
Respect all co-workers and managers
Have fun at work; leave baggage at the door; come to work with a positive attitude ready and willing to help create a fun and memorable experience for our guests
Requirements
YOU WILL BE GREAT AT BOTTLEWORKS HOTEL IF
Experience and/or Training
One year event management work history preferred.
Proficient with Microsoft Word, Excel, and Outlook
Must be 21 years or older
Some level of management skills desired
Refined verbal and written communication
Be able to keep up with a fast paced environment
Stand and/or walk entire shift
Must be available nights and weekends
YOU MUST ALSO HAVE
U.S. Work Authorization (required)
HUDDLE UP
We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance.
JOIN OUR TEAM OF EXCEPTIONAL PLAYERS!
Geronimo Hospitality Group is an Equal Employment Opportunity employer
