Ev Technician, Mobile Service

About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www.FiskerInc.com - and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Travel

• Must have a valid passport.
• Must be willing to travel both domestically and internationally, as required.
• Must be willing to travel to and from customer and company sites to diagnose and repair vehicles.

What We Offer

• Industry leading total compensation packages, including:
  
  • Sign-on and performance-based bonuses and incentives.
  • Ownership stake in the company (Restricted Stock Units).
  • Medical, dental, vision, short-term disability, long-term disability, AD&D, and life insurances.
  • Paid Time Off.
• Non-Flat Rate, Non-Dealership environment. Fisker is direct-to-consumer with Fisker owned shops.
• All tools are provided by Fisker. No additional tooling costs ever!
• Accelerated, company-paid technical and brand trainings.
• Professional career pathing and internal growth opportunities within Fisker.
• Endless cross-functional exposure and collaboration within the organization.
• A fun, progressive, and professional corporate environment.

General Role Overview
The EV Technician, Mobile Service is the core of our service business and provides the best-in-class service of Fisker electric vehicles. This position requires an experienced service and diagnostic professional with a solid background and hands-on experience in EV maintenance, diagnostics, and repairs.
Our Ideal Candidate

• Tech savvy, with a spark to learn new technologies that transform the industry.
• Passion for and a deep understanding of the latest EV and OTA technologies.
• A "can do" attitude to work collaboratively in a dynamic, fast-paced environment.
• Resourceful leadership skills to help champion, improve, and sustain our technical capabilities, culture, and technician career pathing.
• Strong learning agility.
• Critical thinking skills to adapt "on the go."

Duties and Responsibilities

• Proficiently perform vehicle, diagnostics, repair or maintenance with efficiency and accuracy in accordance with Fisker standards.
• Interact with customers as a service consultant to ensure an elevated level of customer satisfaction, deescalate potential concerns, and manage service escalations.
• Properly explain available service options and inform service status / completion to customers, including estimated repair time and cost.
• Fulfill Fisker's Service Commitment with technical expertise, style, speed, and skill utilizing a digital forward approach.
• Conduct a thorough return process, which includes performing quality control check before returning the vehicle to the customer, explaining the work done, answering any related questions, completing payment, providing receipt, and soliciting feedback for continuous improvement.
• Ensure proper and thorough documentation of related work order, warranty record, and quality feedback.
• Complete parts orders and returns to ensure accurate inventory level in the assigned Mobile Service unit.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment, shaping a differentiated Aftersales experience from the rest of the industry.
• Identify and report complex technical issues encountered in the field, emerging trends, troubleshooting, root-cause analysis, and remediation activities.
• Provide feedback directly to design, engineering, and technical teams to enable continuous improvement of repair procedures and products.
• Validate detailed Repair Manuals, Service Bulletins, Technical & Parts Information in addition to contributing to the build out of digital storefront functionality for ease of vehicle repair and service levels.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment shaping a differentiated aftersales experience from the rest of the industry.
• Identify and report complex technical issues encountered in the field, emerging trends, troubleshooting, root-cause analysis, and remediation activities.
• Provide back-up to support serviceability team of engineers to ensure optimal repair time and lowest cost of ownership through process optimization.
• Deliver exceptional customer service, consulting with customers while utilizing a digital forward approach.
• Manage customer service escalations and technical cases with Service Engineering.

Minimum Qualifications

• Must have a valid driver's license with a clean driving record.
• Completed education or vocational training as an Automotive Technician (or comparable training).
• 6+ years of experience in an Automotive Service Technician role.
• 3+ years of experience in an EV service role, including diagnostics, maintenance, and repair of High Voltage powertrain systems (HV Systems).
• 3+ years of experience in a direct, customer-facing role (such as a Service Advisor).
• Experience using diagnostic tools and network protocols (e.g., ECU troubleshooting on CAN / LIN / FlexRay / Body Bus, LVDS, etc.).
• Proficient in using hand tools, power tools, and standardized shop equipment.
• EPA 609 Certification is required.
• OEM Master Certification and/or ASE Master Certification are highly desired.
• ASE L3 Hybrid / EV Certification and L4 ADAS Certification are highly desired.
• Live High Voltage (HV) System qualification is a plus.
• Ability to read, write, and speak English fluently. Additional language skills are a plus.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Knowledge, Skills, Abilities, Competencies

• Motivated to work without direct supervision, an independent initiative-taker with a sense of urgency.
• Desire to perform in a high-pressure environment and to meet tight deadlines.
• Extremely organized and meticulous.
• Maintain prominent levels of technical knowledge and up-to-date training.

Working Conditions

• Must be willing to work overtime, early hours, late hours, and/or weekends to meet deadlines and goals for a global company.
• May be exposed to service workshop environment that requires lifting moderate weights, standing for long hours, wearing personal protective equipment, etc.

Disclaimer Statement

• May perform other duties as assigned.

Expected Salary Range
$19.59 to $54.56 per hour.
Additional Compensation
Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.
Benefits
Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
EEOC Statement
Fisker Group Inc. ("Fisker") is an Equal Opportunity Employer. Employment at Fisker is governed by merit, qualifications, and professional competence. Fisker does not discriminate against any employee or applicant because of race, creed, national origin / ethnicity, color, religion, gender identity / expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law.
Applicants requiring reasonable accommodation to the application / interview process should notify the Human Resources Department.
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