Estoppel Processing Specialist

Join Our Growing Team as an Estoppel Processing Specialist!

We are expanding and looking for an Estoppel Processing Specialist to contribute to our dynamic team. While experience Estoppel and with HOA is advantageous, it's not a prerequisite as we are committed to providing comprehensive training.

Pay: $18 per hour

Company: Real Res, LLC

Location: 6801 Palisades Park Ct, Suite #2, Fort Myers, FL 33912

Job Type: Full-time (40-hour workweek)

Schedule: Monday – Friday (8:30 am – 5:00 pm), with the ability to work a hybrid schedule after 6 months of employment. The hybrid schedule is three days in the office (M-W-F) and two days remote T-TH).

Job Overview:
As an Estoppel Processing Specialist, you will be responsible for handling crucial tasks related to property information verification, communication with associations, and ensuring accurate and timely processing of estoppel orders.

Key Responsibilities:

• Verify property information provided by our clients and prepare the file for processing.
• Order estoppel letters through Homeowner’s Association or Condo Association for any unforeseen debts, such as past-due assessments, special assessments, fees for violations, legal fees, etc.
• Request payoff letters online or with checks through FedEx.
• Maintain detailed records of payments and refund requests.
• Ensure timely completion of all follow-up tasks.
• Respond promptly to client and interdepartmental requests.
• Monitor and respond to emails and voicemails in a timely manner.
• Process a minimum of 10 orders per day with less than a 7% error rate.

Qualifications:

• High School Diploma or GED required.
• 2+ years of office experience.
• Previous experience in real estate, title companies, administrative-type roles, or banking is a plus.
• Knowledge of Estoppel certificates preferred.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational, time management, and problem-solving skills.
• Ability to conduct online research and contact HOA or Condo Associations and other providers as needed.
• Quick typing skills, proficiency with technology, comfortable with data entry activities, and proficient with Microsoft Office products.
• Able to work independently with little to no supervision.

Perks and Benefits:

• Paid training
• Medical insurance paid by the company.
• Voluntary dental and vision insurance
• Company-paid basic life and accidental death and dismemberment insurance
• Voluntary short-term disability, critical illness, and accident insurance
• Paid time off (PTO) and paid holidays
• Flexible work schedule.
• Hybrid work arrangement, if applicable
• Employee Assistant Program (EAP)- includes counseling, money management, and more.
• The opportunity to shine and grow your career with clear paths for development – we invest in you by making available an online learning platform with more the 1,932 development courses.

Why Us?

REAL RES is a Real Estate Property Research provider. We have been in the industry for over 20 years and are considered one of the most trusted sources for Municipal Lien Searches and HOA/Condo Estoppel Certificates Nationwide.

REAL RES is known for providing fast, reliable service for Real Estate title support (residential and commercial properties) with a 100% satisfaction guarantee and a $1 million E&O Insurance Policy. Our staff plays a crucial role in providing that service by adhering to our core values which are Reliable, professional, dedicated, and Good Character.

If you are looking for a meaningful career, we hope you will consider REAL RES. As an employer, we promise to provide you with a mission-driven purpose in which you can help others achieve the American dream of homeownership through the exceptional work you perform.

To learn more about REAL RES, please visit our website at www.realres.com.

REAL RES is an Equal Opportunity Employer and promotes a Drug Free Workplace.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Hybrid work
• Office

Application Question(s):

• How many years of experience do you have in working in an office setting?
• Does the initial hourly wage of $18 for this role, which is non-negotiable, align with your minimum salary expectation?
• Does the hybrid schedule, available after six (6) months of employment for this position, align with your expectations?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Fort Myers, FL 33912 (Required)

Ability to Relocate:

• Fort Myers, FL 33912: Relocate before starting work (Required)

Work Location: Hybrid remote in Fort Myers, FL 33912