Equity Derivatives Production Support Associate

Role: Equity Derivatives Production Support
Corporate Title: Analyst/AVP
Location: NYC
Duration: Permanent
The ideal candidate will have strong technical and business knowledge of OMS/EMS platforms, having trading floor or front office support experiences with strong communication skills. Knowledge of equity and Equity Derivatives is a plus.
Role:
This is a hands-on associate-level support role on the equity trading floor. The main responsibilities are to maintain and support OMS/EMS applications, trade order flows, and various regulatory reporting such as ACTS/OATS. Secondary responsibilities to provide support for the Convertible Bond business.
The role requires constant interaction with sales and trading, middle office and operations, and their associated work and system teams, and responsibilities will be varied in nature and incorporate both hands-on support and issue incident & problem management.
A successful candidate can expect to be involved in an array of short and longer-term projects.
The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Equity Execution, Convertible, and Equity flows.
Responsibilities:

• Problem analysis and resolution
• Issue tracking and prioritization
• Release, incident, and DR/BCP management
• Application and system troubleshooting
• Batch and system management
• MIS and ad-hoc reporting
• Interfacing with development teams
• Manage user queries and service requests (often requiring in-depth analysis of the technical and business logic of our systems)

Required Qualifications:

• Degree in Computer Science, Information Systems or Engineering
• Minimum 2 years' experience in trade floor or related support experience.
• Good product knowledge in financial instruments (equities preferred)
• Experience with electronic trading platforms and OMS/EMS systems
• Able to navigate in UNIX and Windows proficiently
• Able to troubleshoot problems in multiple environments.
• Strong technical and analytical skills (SQL knowledge and some scripting experience)
• Excellent communication skills, ability to multi-task, and work towards tight deadlines.
• Able to handle a fast-paced trading environment.
• Sense of urgency when handling production issues impacting the desk\firms ability to do business
• Experiences with system monitor platforms
• Ability to analyze complex scenarios from both a technical and business perspective and deliver solutions
• Ability to deliver to deadlines in an environment where multiple competing priorities are a part of the job
• A good understanding of ITIL practices