Equine Veterinary Technician For Entry Level Software Support

Passionate about horses? Tech savvy? Frustrated with the limited career growth opportunities as an equine Veterinary Technician, or Equine Veterinary support staff? Come grow with us at Business Infusions!

Business Infusions delivers best-in-class equine health software technology solutions to equine veterinarians, trainers, and racing authorities globally.

Business Infusions has an immediate opening for a full-time, entry-Level Software Support specialist working with both our flagship software HVMS, and our solo practitioner software, Cassadol Equine. This position is a 100% remote, 8am MST to 4:30pm MST Monday through Friday position.

Business Infusions offers:

• Paid training
• 3 weeks paid vacation for new employees, with an increase to 4 weeks after 3 years of employment
• A flex day program which provides an extra 12 days off per year (1 a month)
• 11 paid vacation days and your birthday off each year
• Extended health benefits
• 401k matching program
• Hardware (laptop, monitors, headset, etc.) provided
• Bonus program after 1 year
• $50 per month phone allowance once added to our ER Support rotation

Our ideal candidate is an outgoing team player with excellent verbal and written communication skills who is a highly motivated self-starter and enjoys teaching others with various levels of experience from different backgrounds. A high level of patience and empathy is required to provide outstanding customer support; flexibility and adaptability are also qualities that would allow you to excel in this position. The qualifying candidate will need to possess high attention to detail and thrive while working under pressure. Troubleshooting and problem-solving are a large part of this position, often without direct guidance in our remote environment, so being able to dig into an issue independently and reach out when help is needed are must-have skills.

This role is for you if:

• You thrive in a fast-paced environment
• Have excellent troubleshooting skills and desire to learn and grow
• Have the ability to translate technical ideas for non-technical audiences
• You’re as comfortable hopping on the phone as you are writing clear, concise chat or ticket replies
• Customer service is a priority for you and going above and beyond for customers is what it’s all about
• You’re highly organized and have the ability to prioritize and manage your workload within a fast-paced environment
• You’re able to work independently whilst also contributing to the team

Responsibilities

You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and services. Your main responsibilities will include:

• Addressing customer inquiries through our live chat, ticket, and phone support channels using FreshDesk, Teamviewer, and other remote support applications
• Providing technical support and training to our existing HVMS users, who range from managing veterinarians to front office staff
• Remote HVMS Software Installations
• Setup available Partner Integrations from our HVMS Marketplace
• Software version testing
• Creating and updating content in our online customer-facing and internal knowledgebase

Qualifications

• At least 1-year of experience using HVMS Software is a must! Inventory management is a plus!
• At least 1-year experience working in an Equine Veterinary Hospital
• Permanent US resident
• Have the ability and space to work fully remote with high-speed internet and participate in weekly video conference calls
• Work Monday to Friday, 8 am to 5pm MST with some overtime.
• Be flexible to be 'on-call’ once every 2 months for a 1-week period for emergency support.
• Consent to a background check

To apply, submit your resume with a personalized cover letter. Applications that do not provide this information will not be considered.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health savings account
• Professional development assistance

Schedule:

• 8 hour shift

Experience:

• Equine Veterinary: 1 year (Preferred)
• HVMS or Cassadol Equine: 1 year (Preferred)

Work Location: Remote