Address
Form of workDescription:
Essential Functions
- Under minimal supervision, working with and for the customers, responsible for the installation,
replacement, repair and support of client technology, medical equipment and their systems.
- Knowledgeable about the systems used within assigned areas of responsibility, providing
troubleshooting and documentation for technology requirements and workflows, while ensuring
alignment with Information Services (IS) architectural standards. Serves as primary point of
contact for problem identification, and helps drive issue resolution.
- Performs event correlation/log analysis, failure analysis/reporting and root cause analysis.
- Serves as resource on technology projects, and may take part in end-user training.
- Participates in the testing of new client technology solutions and medical equipment, and
provides constructive feedback throughout the process
Job Summary
Under minimal supervision, communicates and works together with customers to configure, install,
preventatively maintain, improve and troubleshoot client technologies, medical equipment, their systems
and integrations that optimize the end user experience. As the point of contact for problem coordination
and resolution, demonstrates customer service skills, empathy and urgency. Serves as resource on
technology projects and initiatives. Documents problems and resolutions and escalates appropriately,
when necessary. May perform end-user training. Participates in the testing and evaluation of new client
technology solutions and medical equipment as well as implementing prototypes. Competent to work on
most types of client technologies and medical equipment within a diverse customer portfolio, but at times
requires guidance from others.
Qualifications
- Required High School Diploma or equivalent or equivalent
- Preferred Associate's Degree /Technical school or equivalent
- 2 years of relevant experience in the field Required
- 3 years of relevant experience in the field Preferred
- Client technology support experience Preferred
- CRT-Microsoft A+ - Preferred
Skills:
Epic, Deployments, health care, hardware, troubleshooting, customer service, workflow, pc troubleshooting, windows
Top Skills Details:
Epic,Deployments,health care,hardware,troubleshooting,customer service,workflow
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
