Epic Tdr Analyst

Essential Functions:

- Under minimal supervision, working with and for the customers, responsible for the installation,

replacement, repair and support of client technology, medical equipment and their systems.

- Knowledgeable about the systems used within assigned areas of responsibility, providing

troubleshooting and documentation for technology requirements and workflows, while ensuring

alignment with Information Services (IS) architectural standards. Serves as primary point of

contact for problem identification, and helps drive issue resolution.

- Performs event correlation/log analysis, failure analysis/reporting and root cause analysis.

- Serves as resource on technology projects, and may take part in end-user training.

- Participates in the testing of new client technology solutions and medical equipment, and

provides constructive feedback throughout the process

Job Summary:

Under minimal supervision, communicates and works together with customers to configure, install,

preventatively maintain, improve and troubleshoot client technologies, medical equipment, their systems

and integrations that optimize the end user experience. As the point of contact for problem coordination

and resolution, demonstrates customer service skills, empathy and urgency. Serves as resource on

technology projects and initiatives. Documents problems and resolutions and escalates appropriately,

when necessary. May perform end-user training. Participates in the testing and evaluation of new client

technology solutions and medical equipment as well as implementing prototypes. Competent to work on

most types of client technologies and medical equipment within a diverse customer portfolio, but at times

requires guidance from others.

Qualifications:

- Required High School Diploma or equivalent or equivalent

- Preferred Associate's Degree /Technical school or equivalent

- 2 years of relevant experience in the field Required

- 3 years of relevant experience in the field Preferred

- Client technology support experience Preferred

- CRT-Microsoft A+ - Preferred

Skills:

Epic, Deployments, health care, hardware, troubleshooting, customer service, workflow, pc troubleshooting, windows

Additional Skills & Qualifications:

Candidates who have performed past TDRs will take precedent for these roles. Hiring decisions we be based highly off of resumes, so please be sure resumes are fully up to date. Cover Letter is required with submissions as well as last 4 of SSN + Month and Day of Birth.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.