Epic Principal Trainer/Clinical Information Systems Analyst - Ambulatory Team

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Location
BHG Bronson Healthcare Group
Title
Epic Principal Trainer/Clinical Information Systems Analyst - Ambulatory Team
The Epic Principal Trainer/Clinical Information Systems Analyst is responsible for activities related to the selection, design, implementation, training, support, and maintenance of clinical Information Systems supporting the patient care activities of Bronson Healthcare Group. Employees providing direct patient care must demonstrate competencies specific to the population served.
The Principal Trainer also plays an important role in coordinating training communications with Operational partners for changes made to the production Epic environment. They create tip sheets and Quick Start Guides that teach new and updated workflows to Bronson's Epic users.
This role will also coordinate with the Epic Application Trainers on changes made to the Epic training curriculum to ensure that Epic new hire training stays in alignment with best practices for EHR usage.
The Principal Trainer will also assist in testing and answering "How To" questions from end users. They will participate in testing workflow changes to determine if training curriculum needs to be updated. Their knowledge of best practices of Epic workflows will allow this analyst to provide support for end user workflow questions as well.
Maintaining a detailed understanding of current clinical Information Systems and their relationship to other Bronson Information Systems, this analyst will actively participate in revising and implementing changes to enhance system performance.

• Bachelor's degree (or an equivalent combination of education and experience) required.
• Current clinical licensing and/or certification (or progress toward certification completion) if applicable
• Applicable Epic application certification (e.g., Inpatient, Ambulatory) required or must complete certification within 6 months of hire.
• Working knowledge of healthcare operations in inpatient and/or ambulatory setting required.
• Experience with Epic or other enterprise clinical Information Systems preferred.
• Demonstrated proficiency in Microsoft Office Suite.
• Ability to work with end users to determine software specifications, hardware requirements, and process improvement workflows.
• Ability to create system documentation, project plans, test scripts and education materials.
• General familiarity of end user business practices, concepts, terminology sufficient to support the applications in a healthcare delivery environment.
• Good customer service skills with the ability to communicate both orally and in writing.
• Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs.
• Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes.
• Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
• Support and participate in the research, planning, installation, configuration, testing, troubleshooting, maintenance and upgrade of applicable systems.
• Analyze and evaluate present or proposed business procedures or problems to define data needs.
• Corrects routine and non-routine computer malfunctions or works with other IT staff, Department Users, System Coordinators and Vendors to correct individual problem situations and restore service.
• Develops and maintains collegial relationships and regular communication with all Department Users, System Coordinators, IT staff and Vendors as relates to systems in area of responsibility.
• Develops and maintains collegial relationships and regular communication with all Department Staff, System Coordinators, IT staff and Vendors as relates to systems in area of responsibility.
• Understand the choices involved in application specifications.
• Investigate and analyze end user preferences and business operations while making build decisions.
• Analyze new application functionality in releases to determine how it could be used.
• Develop and document internal procedures to use in conjunction with the applications.
• Work with report writers to ensure that the application has the necessary reports.
• Keeps abreast of developments in the Information Systems and communications field and evaluates developments for applicability or incorporation into existing applications.
• Evaluates systems, processing, and development needs and recommends additional equipment or new systems.
• Participates in resolutions during outages or periods of degraded system performance.
• Participates in the preparation and authoring of supporting documentation, instruction manuals, and audit trails of program changes in accordance with systems and programming standards.
• Supports and maintains the technical literature library and the related system.
• Participate in the planning, development, implementation, maintenance, and evaluation of clinical Information Systems. Maintain a current understanding of the processes involved in these activities.
• Collaborate with information technology, customer and vendor teams in the evaluation of development efforts, in planning the pilot and full implementation of new systems and/or new features, and in processing user feedback and requests.
• Maintain a detailed understanding and working knowledge of the current clinical Information Systems, their functions, and their relationship to other Bronson Information Systems.
• Participate in the process of revising and implementing changes in both the automated and manual components of the clinical Information Systems.
• Provide proactive user support of the clinical Information Systems, working with the System Coordinators, Physician Informaticist, Nurse Informaticists, and clinical leadership.
• Participate in analysis and research related to clinical Information Systems.

Shift
First Shift
Time Type
Full time
Scheduled Weekly Hours
40
Cost Center
1451 Information Technology Data Center (BHG)
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