Epic Certified Technical Specialist

Job Title: Epic Certified Technical Specialist

Location: Raleigh, NC

Duration: 12 Months

As an Epic Certified Technical Specialist, your primary responsibility is to provide technical expertise and support for the implementation, maintenance, and optimization of Epic Systems software in healthcare organisations. Your role is crucial in ensuring the smooth operation and effective utilisation of the Epic electronic health record (EHR) system.

Here are some key components of the job description for an Epic Certified Technical Specialist:

Epic System Implementation: You will participate in the implementation of Epic software, working closely with project teams and other stakeholders. This involves configuring, testing, and deploying Epic modules and functionalities to meet the specific needs of the organization.

System Maintenance and Support: You will be responsible for the ongoing maintenance and support of the Epic EHR system. This includes troubleshooting technical issues, resolving system errors, and ensuring system performance and stability.

System Optimization: You will collaborate with end-users, analysts, and other Technical Specialists to identify opportunities for system optimization and enhancement. This may involve developing and implementing changes to workflows, templates, and system configurations to improve efficiency and user experience.

Technical Documentation and Training: You will create and maintain technical documentation, including system configurations, troubleshooting guides, and best practices. Additionally, you may provide training and guidance to end-users and support staff to ensure proper system usage and effective problem resolution.

Collaboration and Communication: You will collaborate with cross-functional teams, including clinicians, administrators, and IT professionals, to gather requirements, coordinate system changes, and address technical issues. Effective communication skills are essential to understand user needs and provide appropriate technical solutions.

Epic Certification: You must maintain current Epic certifications and stay updated with the latest Epic software releases and enhancements. This involves attending training sessions, completing certification exams, and participating in continuing education activities.

Compliance and Security: You will adhere to organizational policies and industry regulations related to data privacy, security, and compliance. This includes ensuring the Epic system is properly configured and maintained to meet these requirements.

Problem-solving and Troubleshooting: You will analyze complex technical issues related to the Epic EHR system and provide timely and effective resolutions. This may involve collaborating with vendor support and other technical resources to identify root causes and implement corrective actions.

Overall, as an Epic Certified Technical Specialist, you play a critical role in supporting the implementation and maintenance of the Epic EHR system, ensuring its efficient operation, and providing technical expertise to optimize its functionality and usability for healthcare professionals.

Required Skill

· 5 years of Certified by Epic in EpicCare Inpatient – Order Entry including Provider Documentation apps.

· 8 years of Epic implementation or operations support experience.

· 8 years of Health IT experience

· 8 years of Familiarity with Epic tools: Order transmittal and SmartForms

· 8 years of Knowledge of clinical workflows & a strong understanding of physician orders and downstream integrated workflows initiated from orders

· 8 years of Working knowledge in application development and system integration

· 8 years of Thorough knowledge of assigned data and the use of its systems via developing through test plans/scenarios

· 8 years of Skilled in enterprise systems and familiarity with best business practices related to systems

· 8 years of Working knowledge of security protocols for systems utilized

· 8 years of Working knowledge of the current architecture of systems and information to troubleshoot problems

· 8 years of Working knowledge of the business functions and system needs of unit to develop working specifications for software application solutions

· 8 years of Coordinate and direct computer systems and application design and development

· 8 years of Experience in assessing user needs through discussion with customer

· 8 years of Able to convey technical information to client and promote understanding of relevant issues

· 8 years of Software quality assurance/testing experience.