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SalarySalary: $48,000-$52,000
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
The Technical Support Specialist position is responsible for providing TECHNICAL SUPPORT and troubleshooting to Compass Group associates remotely and in person. As a member of the User Support Services team, the Technical Support Specialist is charged with support of user access, hardware, peripherals and applications.
Job Responsibilities
- Provide technical troubleshooting and user support via phone, ticket, chat and deskside to resolve desktop, laptop, mobile device operational and connectivity problems.
- Assist with setup, configuration, and support of desktops, laptops, smartphones & tablet technologies in assigned office.
- Liaison with support and engineering teams to enable support of LAN/WAN, server hardware, and business applications specific to the office.
- Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
- Perform other duties as required.
Job Qualifications
- 1-3 years of progressive experience in end-user computing support and desktop support, preferably in a corporate environment
- B.S. Computer Science, Information Systems, Business, or certificate from accredited technical school is preferred.
- Knowledge of Microsoft Windows, Microsoft Office, Apple operating systems, Internet browsers
- Experience installing and supporting PCs, printers, peripherals, routers, etc.
- Must have strong communication and documentation skills.
- Positive attitude and excellent customer service skills.
- Analytical and problem-solving skills
- Detail-oriented and thorough with assignments
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1292033
Compass Corporate
MARY DICKSON
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