Entry Level Virtual Customer Support Assistant

Our client is a major online chat support provider for online ecommerce stores, and they are looking for an Entry Level Virtual Customer Support Assistant to join their team. As an Entry Level Virtual Customer Support Assistant, you will be responsible for providing exceptional Customer Support via email, chat, and phone to online ecommerce store customers. This is a remote position that pays between $19-$23/Hr.

Responsibilities:

As an Entry Level Virtual Customer Support Assistant, you will be responsible for providing prompt, friendly, and efficient Customer Support via email, chat, and phone for online ecommerce stores. This includes answering customer inquiries in a professional and timely manner, resolving customer issues, and escalating issues to the appropriate team when necessary. You will also be responsible for communicating with customers and internal teams to provide accurate and up-to-date information, utilizing multiple systems to provide excellent Customer Support, and monitoring email, chat, and phone queues to respond to customers promptly.
In addition, you will be responsible for documenting customer interactions, escalating trends to management, and performing administrative tasks as needed.

Requirements:

To be considered for this role, you must have a high school diploma or equivalent, strong written and verbal communication skills, and the ability to multitask and prioritize in a fast-paced virtual environment. Experience in customer service or a related field is preferred, and knowledge of ecommerce platforms such as Shopify or Magento is a plus. You must also be proficient in Microsoft Office and Google Suite and have a reliable computer and high-speed internet.

Job Description:

Our client is a major player in the online chat support industry for ecommerce stores, and they are looking for an Entry Level Virtual Customer Support Assistant to join their team. This is a remote position that offers a flexible work schedule and pays between $19-$23/Hr.

Responsibilities:

As an Entry Level Virtual Customer Support Assistant, you will be responsible for providing exceptional Customer Support via email, chat, and phone to online ecommerce store customers. You will be expected to resolve customer issues and escalate them to the appropriate team when necessary, communicate with customers and internal teams to provide accurate and up-to-date information, and utilize multiple systems to provide excellent Customer Support.
You will monitor email, chat, and phone queues and respond to customers promptly, document customer interactions, and escalate trends to management. You will also perform administrative tasks as needed and have the opportunity to work independently with minimal supervision.

Benefits:

Our client offers a competitive salary ($19-$23/Hr), a flexible work schedule, and a variety of benefits to their employees. Health insurance benefits, a 401(k) plan, and paid time off are just a few of the benefits available to eligible employees. In addition, there is ample opportunity for growth within the company, making this an excellent opportunity for those looking to advance their careers.

About Remote Job Recruiters:

Remote Job Recruiters is a job site that brings remote and work from home jobs to you from all over the web. Our mission is to connect job seekers with the best remote opportunities available. We work with a variety of companies in different industries to provide job seekers with a diverse range of options. Our team of recruiters is dedicated to helping job seekers find their dream remote job.

FAQs About Remote Work:

Q: What is remote work?

A: Remote work is a work arrangement that allows employees to work from a location other than the traditional office environment. This can include working from home, a coffee shop, or any other location with a reliable internet connection.

Q: What are the benefits of remote work?

A: Remote work offers several benefits, including flexibility, increased productivity, and a better work-life balance. Additionally, remote work allows employees to save time and money by eliminating the need for a commute.

Q: What are the challenges of remote work?

A: While remote work offers many benefits, it also presents unique challenges. One of the biggest challenges of remote work is staying connected with coworkers and the company culture. Additionally, remote workers must be self-motivated and disciplined to stay focused and productive. Communication can also be a challenge, as remote workers must rely on digital tools to communicate with their colleagues.

Q: What are the requirements for remote work?

A: The requirements for remote work vary by employer, but generally include a reliable computer and high-speed internet connection. Remote workers must also have strong communication skills, be self-motivated, and possess the ability to manage their time effectively. It is also important for remote workers to have a dedicated workspace that is free from distractions.

Conclusion:

If you are a customer service professional with excellent communication skills and a passion for ecommerce, this may be the perfect opportunity for you. Our client is a major online chat support provider for ecommerce stores, and they are looking for an Entry Level Virtual Customer Support Assistant to join their team. This is a remote position that offers a flexible work schedule and pays between $19-$23/Hr. At Remote Job Recruiters, we are dedicated to helping job seekers find their dream remote job, and we are proud to partner with companies like our client to provide opportunities like this.