Entry Level Help Desk Analyst

Elevate your IT journey with Frontline Managed Services! We're on the lookout for Help Desk team players who are not just tech-savvy but hungry for knowledge and ready to make an impact. Join us in reshaping the future of technology.

About us:

Frontline Managed Services® stands as a pioneer in IT, Financial, and Administrative Managed Services for legal and professional service firms. Our dedication to innovation, technology, and efficiency sets us apart in the industry.

We are looking for someone with excellent written and verbal communication skills. You will be able to explain technical issues in a way that is easy for non-technical people to understand. You will also need to have strong problem-solving skills and be able to think on your feet.

As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

At Frontline Managed Services, we understand that not everyone comes to us with a wealth of IT experience. That's why we provide industry-leading training to get you up to speed. We also offer ongoing career development opportunities through our Frontline Managed Services University (FMSU) program.

We offer a competitive benefits package, two guaranteed pay increases in your first year, with yearly guaranteed pay increases afterward, 10 days of paid time off, and additional holidays. Join our team and accelerate your career in ITAttention tech enthusiasts! Ready to launch your career in IT? Join Frontline Managed Services and we'll take you from zero to hero in no time! We're looking for Help Desk team players who are passionate about technology and eager to learn.

We are looking for someone with excellent written and verbal communication skills. You will be able to explain technical issues in a way that is easy for non-technical people to understand. You will also need to have strong problem-solving skills and be able to think on your feet.

As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

At Frontline Managed Services, we understand that not everyone comes to us with a wealth of IT experience. That's why we provide industry-leading training to get you up to speed. We also offer ongoing career development opportunities through our Frontline Managed Services University (FMSU) program.

We offer a competitive benefits package, 10 days of paid time off, and additional holidays. Join our team and accelerate your career in IT!

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• (Optional) Do you have preferred pronouns?
• What is your availability to start a new position after an offer is made (immediate, two weeks, specific date, etc)?
• The starting pay rate for this role is $15.00 an hour. Is this pay rate acceptable?
• Are you willing to take a drug test, in accordance with local law/regulations?
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Are you able to receive text messages and download an app for multi-factor authentication (MFA) on a mobile device, as this is required to carry out the duties of this position?
• The position requires availability between 7:00 AM and midnight including weekend availability. The work schedule is 8.5 hours per day, with a 1-hour lunch break. Are there any scheduling conflicts or concerns that would prevent you from working during these hours as required?

Work Location: In person