Entertainment Production Travel Agent

Job Title: Production VIP Travel Executive
Setting: In-Office, Full Time
Pay Range: $66,450 - $70,000 Annually

Job Purpose:

This position is primarily responsible for management of client travel logistics and handling all travel requirements, including but not limited to air, hotel, ground transportation, meet & assist, and private charters for Film & Media clients.

Essential Functions Of The Job:

• Manage corporate and entertainment client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations.
• Report, investigate, and resolve errors or/and client complaints adhering to the highest standards of customer service.
• Ensure the company does not incur any financial losses through individual and avoidable errors.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Process administrative tasks, including but not limited to accounting queries from both the client and Finance department through to final reconciliation.
• Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately.
• Ensure PNR entries in GDS are correct and fully completed.
• Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.
• Log all client and supplier favors accordingly.
• Adhere to PCI regulations in accordance with Company policy.
• Maximize all possible income streams, including commission and override opportunities with all suppliers.
• Timely communicate any issues or concerns to the team and team supervisor.

Experience/Skills Required:

• BS or BA degree preferred. In lieu of education, equivalent combination of education and directly related experience.
• Minimum of 2 years of experience within a travel agency.
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
• GDS experience (Apollo preferred).
• Versed in booking flights, hotels and a good understanding of published airfares.
• Experience handling VIP, entertainment clients, and/or group travel.
• Strong knowledge of Microsoft Suite.
• Excellent verbal and written communication skills.
• Well established organizational skills and attention to detail.
• Ability to work independently or within a team environment.
• Versatility, flexibility, and a willingness to work within constantly changing environment.
• Excellent customer service and negotiation skills, proactive and self-starting.
• Problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box.
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.