Enrollment Coordinator

Under the specific direction of the Registrar, the Enrollment Coordinator maintains accurate and up-to- date records for all current students by monitoring and reporting graduate and undergraduate student enrollment information, including community college exchange programs, and changes in student status. The position serves as the coordinator for enrollment reporting to the National Student Clearinghouse (NSC), processes verifications of enrollment to outside agencies, assists in the preparation for the MHEC I-6 Enrollment Audit, assists in providing enrollment information for the Financial Aid audit, and works closely with the Offices of Accounting, Financial Aid and Institutional Research. As a team member of the Registrar's Office, this detail-oriented individual delivers high quality customer service to internal and external customers, and provides registration and records support as the first point of contact in the Registrar's Office to the College community.
Essential Duties include the following. Other duties may be assigned.
Records Management and Reporting (40%)

• Coordinates, monitors, and reports on enrollment to the National Student Also reports on degree completion information to NSC. Resolves errors on transmission data as needed.
• Manages PowerCampus database to ensure accuracy of enrollment data and performs on-going reviews of data. Coordinates with IT to streamline enrollment reporting processes and create technical solutions.
• Provides enrollment information to armed forces personnel (in accordance with the Solomon amendment), other outside agencies, and processes individual requests for enrollment
• Produces reports related to enrollment and assists the Registrar in compiling the annual MHEC I- 6 Enrollment Audit, monitors the return of class rosters, communicating as needed with faculty members to verify and/or resolve data discrepancies.
• Assists the Financial Aid Office with their annual audit by providing information, enrollment evidence and reports on enrollment.
• Represents the registrar's office on campus wide committees, such as Students of Concern, Retention, and diversity, equity, and inclusion initiatives.

• Coordinates with the College Primary Designated School Official (PDSO) to manage and report on F1 undergraduate enrollment.

Registration and Retention Activities (30%)

• Oversees all registration processes, including internships, waitlists, prerequisite checks, course withdrawals, audits, repeat course checks, and drop/add changes, ensuring data integrity and
• Works as a liaison with the Accounting Office to ensure appropriate tuition coding for various student populations.
• Processes registration requests for dual enrollment and non-degree seeking
• Processes undergraduate readmission requests, withdrawals, leaves of absence and changes of status, and notifies appropriate offices in a timely manner.
• Manages study abroad, study away and coastal studies
• Serves as liaison for the Hood/Community College Exchange Program, communicating with participating college personnel to ensure the accuracy of Coordinates grade reporting to appropriate institutions.
• Compiles and maintains accurate lists for Honors
• Coordinates with Student Success office staff on outreach to unenrolled
• Oversees record/transcript/registration holds and communicates with appropriate offices as needed to facilitate the removal of stops.
• Serve as a back up to process updates of student records (name, addresses, telephone numbers, declaration of majors, advisers, all changes of status).
• At peak times, assists in the processing of
• Provides appropriate lists and reports for other academic offices to facilitate student success and retention.

Customer Service and Office Support (30%)

• Serves as the first point of contact to the College community by providing quality customer service to students, faculty, staff and other visitors to the Registrar's Office.
• Maintains archive of student records and ensures that records remain confidential as per the Family Education Rights and Privacy Act (FERPA).
• Ensures compliance with all federal, state, and local laws and regulations as they pertain to the work of the Registrar's Office.
• Manages archived student files, following AACRAO guidelines for timing of storage and destruction of old files. Also manages catalog and commencement program archives.
• Provides back up support for other office tasks, including record

Regular work schedule is Monday - Friday, 8:30 a.m. - 5 p.m. Evening or weekend work could be required to meet season demands of the Registrar's Office.
Qualifications
We seek a candidate who values diversity, equity and inclusion in all that they do. Candidates must have strong organizational skills and a proven ability to work collaboratively with partners across campus in support of Hood College's mission as a student-centered, liberal arts institution.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience Minimum Requirements/Qualifications

• A bachelor's degree and three to five years of experience working in higher education; or equivalent combination of education and experience working in a Registrar's Office at a college or university is preferred.
• An individual must be highly organized, be able to prioritize tasks, work well as part of a team and also independently, have strong situational awareness, communicate effectively and accurately, and maintain confidential student records.

Preferred Skills and Characteristics

• Desirable, not required skills for the job (if applicable)

Technology Skills
Proficient in MS Office tools (Microsoft Word, Excel, PowerPoint, Access, and Outlook), e-mail and Internet. Ability to learn new applications quickly including organization-wide information systems and department-specific software applications. Strong proficiency in using a student information system (PowerCampus preferred) and video conferencing. Experience with website updates and form management a plus. Attention to detail and accuracy is essential. Experience with enrollment reporting and the National Student Clearinghouse is a plus.
Language Skills
Strong oral and written communication skills. Ability to effectively provide information and positively respond to questions from both external and internal customers both in person, by phone, and via email. Ability to write routine reports and correspondence.
Mathematical Skills
Proficient with statistical and financial concepts. Must have the ability to apply those concepts to tracking, projections, goal setting and interpreting reports. Ability to work with and apply basic mathematical concepts accurately, either manually or by using a calculator.
Reasoning Ability
Ability to solve practical problems and deal with a number of concrete variables in situations where only limited standardization or information exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work independently and as a member of a group in developing and executing project plans. Ability to work in theoretical arena and apply logic as appropriate. Ability to ask questions to gauge what a student may need help with.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; use fingers, hands, reach with hands and arms; and talk and hear. The employee is required to sit. The employee may occasionally be required to stand and lift and move up to twenty-five pounds. Specific vision abilities required include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment
The work environment described here is representative of what an employee will encounter while performing the essential functions of this job. The noise level is usually moderate, and could include interaction with other employees, students, the public, telephones, and other office equipment.
To Apply
We invite qualified candidates to apply on-line via our electronic application which requires submission of a résumé, cover letter, and three professional references.
If you need assistance with the on-line application process, please email humanresources@hood.edu or call (301) 696-3592.
Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States. EOE/AAP/M/F/Vet/Disability Employer
Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, gender identity or gender expression, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592. For complete information on Hood College's nondiscrimination policy, please visit http://www.hood.edu/non-discrimination/.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)