Engineering Operations Technician

How would you like to be a part of Earth's most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers. Our Data Center Engineering Operations (DCEO) team maintains and operates our critical infrastructure systems so that they are prepared to stand up against any situation.
AWS has the world's largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians I (EOT's) help keep the data center's that way by working with the brightest minds from around the globe. The entire Infrastructure Operations (InfrOps) team tests and implements the newest technology and work practices to meet the demands of a changing market.
We have a passion for learning and evolving, it's how we have helped define ourselves as leaders in the industry. Let's work hard, have fun, and make history!
A day in the life
- Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio.
- Ensure all safety procedures are adhered to while performing work.
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center through the use of detailed technical procedures.
- Manage and respond to ticketing queue based on ticket priority and assessed risk to our customers.
- Perform routine equipment and site monitoring using building maintenance system (BMS), electrical power monitoring system (EPMS) for remote monitoring and human machine interface (HMI) for local monitoring.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Draft technical documents including methods of procedures (MOPS), standard operating procedures (SOPs) and emergency operating procedures (EOPs) to support planned and emergency equipment maintenance and operations.
- Perform rack installs, rack decommissioning, operational readings and facility management.
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
- Serve as first escalation point for all facilities related issues for mechanical, electrical, and plumbing (MEP) items.
- Provide key performance indicators to senior engineers.
- Drive projects with moderate complexity at a site or campus level.
- Perform basic root cause analysis of equipment issues and events and provide feedback to managers.
- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.
- Role may support more than one location/site.
- Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
- Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
We are open to hiring candidates to work out of one of the following locations:
New Albany, OH, USA
BASIC QUALIFICATIONS
- Technical (Military/Trade School) training or 2+ years' of equivalent experience in a relevant industry (for example: electrical or mechanical)
- 1+ years of electrical or mechanical experience
- 1+ years' experience with Microsoft Office products (including Excel, Word and PowerPoint)
PREFERRED QUALIFICATIONS
- 2+ years of Data Center Engineering experience
- Associates or Bachelor's Degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.