Engagement Manager Intern (Mba Degree) - Summer 2024

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*Position is fully remote in US*
Internship Program Overview  

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.   

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us.  

If you want to make work, work better, we want you. To learn more, check out our Early Career Page! 

Role Overview
The Engagement Manager Intern is part of a team who is accountable for the on time, on budget delivery of the defined solution scope to meet the customer’s desired business outcomes. This requires the EM to execute the project following ServiceNow’s leading practice methodology, NowCreate working in collaboration with the customer project team and any involved partner, ensuring proper governance is followed to gain stakeholder support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they are clear on the planned tasks, tracking actual progress and managing deviations through appropriate measures.
Responsibilities interns collaborate on, or lead, may include:

• Leads the delivery team throughout the engagement, often in collaboration with a services partner.
• Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
• Collaborates with the Sales Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered.
• Understands the business objectives and aligns the deliverables accordingly.
• Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success.
• Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions.
• Identify gaps between actuals and plan of record, propose solutions, escalating as needed.

*Position is fully remote in US*

• Currently enrolled in an accredited university as a full-time student, pursuing a MBA
  • Graduating December 2024, or later 
  • Ability to obtain and maintain work authorization and commit to a 12-week internship in Summer 2024 (May-August, or June-September) 
• 3-6 years of related experience
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a “start-up paced” environment
• Drive complex issues through analysis and resolution
• Thrive in working collaboratively and cross-functionally
• Operates independently with limited guidance and identifies new opportunities
• Excellent written and verbal communication skills
• ServiceNow certifications, a plus
• Travel up to 50% (applicable to full-time role only)

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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