Emr Support Specialist

POSITION SUMMARY:EMR Support Specialist provides technical support to the EHR (electronic health record) system users via phone, remote access, video and/or in-person. Identifies, researches, and resolves technical problems and refers unresolved issues to the Supervisor and/or vendor as needed. Will assist with training end-users on the EHR. Must be self-directed and able to work autonomously in a professional and productive manner. Will require travel 1-2 days a week. Will mostly be at one center location. Will assist and support system upgrades and implementations by education end-users.

ESSENTIAL JOB FUNCTIONS:

• Answer application functionality questions from managers and clinical staff. Being able to assist over the phone, video or in person.
• Create and maintain user accounts in the EMR.
• Create and modify specific sections in the EMR (Immunizations, flowsheets, orders, etc..).
• Assist and support system implementations by educating end-users.
• Understands clinical workflows and how they fit into the end-users daily tasks, including the ability to troubleshoot workflow issues.
• Provide input to the Supervisor and acts as a liaison with clinical departments to identify, improve and maintain effective training experiences.
• Maintain clinical knowledge through a variety of methods, including observation of clinical workflows and clinical documentation with various departments.
• Provide user education and support related to the EMR.
• Train in multi-style settings (classroom, one-on-one, on-site).
• Ability to change training style to meet the needs of the trainee(s).
• Assist with testing EMR software prior to deploying new software or updates to current software.
• Work independently on special EMR related projects.
• Adhere to RMHCS organizational and department-specific safety, confidentiality, values, policies and standards.

Perform other related duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Required Education:

• High School Diploma or GED

Required Experience:

• 2 years of experience in a healthcare field and working with an EMR application

Preferred Education:

• Associate's Degree in related field

Knowledge

• Experience with EMR systems is required.
• Understanding of basic healthcare operations and structure is required.
• Experience in providing instruction/training to adult learners, is strongly preferred.
• Understanding and basic knowledge of medical terminology is strongly preferred.
• Experience working with a variety of end-users, including clinic staff, physicians, management and vendors, is strongly preferred.

Skills:

• Able to demonstrate beginner to intermediate Microsoft Office Skills with clinical software programs/applications is required
• Skills and experience prioritizing multiple projects and objectives.
• Ability to communicate in multiple ways, effectively and adjust communication style to fit the needs of the end-user