Address
Form of workSalary: $25.39 - $27.14 Hourly
Location : Fairbanks, AK
Job Type: Full Time
Job Number: 44822
Department: Labor & Workforce Development
Division: Employment and Training Services
Opening Date: 03/19/2024
Closing Date: 4/3/2024 5:00 PM Alaska
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 14/15
Job Description
ATTENTION ALASKA RESIDENTS!
VETERANS STRONGLY ENCOURAGED TO APPLY!
Are you self-motivated and interested in putting your excellent customer service skills to work as part of a highly qualified Job Center team?
Would you enjoy helping veterans explore and develop their career goals?
Do you thrive in an environment with a variety of tasks including public outreach, individualized service and budget management?
If you answered yes, the Fairbanks Job Center wants to hear from you!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an
Employment Services Technician 1/2 located in Fairbanks! No Cover Letter Required!
This position is in the General Government Unit (GGU) at a Range 14/15.
What You Will Be Doing:
Employment Services Technicians (EST) provide services to job seekers, employers, and partner agencies using outreach, referrals, training and education. This position's assigned duties are to administer the Jobs for Veterans State Grant (JVSG) as well as the Workforce Investment Opportunity Act (WIOA) and State Training and Employment Program (STEP). This is a flexibly staffed position that requires a very specific skill set for flexing, and will be hired as an EST 1.
This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions and system operations. The primary focus under the JVSG Program is to assist and work with eligible veterans, transitioning service members and other eligible persons. The primary focus under the WIOA and STEP program is to provide employment and training services to overcome barriers to employment through the administration of state and federal grant funding.
This position provides a variety of services to customers including resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research and career exploration.
Our Organization, Mission and Culture:The Department of Labor and Workforce Development, Division of Employment and Training Services' mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.
The Benefits of Joining Our Team:The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday-Friday, 7.5 hours per day between the hours of 8am-5pm.
The Working Environment You Can Expect:The Employment Services Technician (EST) is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B. Our building has free covered parking with electrical plug-ins and sits adjacent to Veteran's Memorial Park in beautiful downtown Fairbanks. You will be located inside the newly remodeled Fairbanks Job Center (FJC). The FJC has a team-centered, professional working environment with an emphasis on exceptional customer service. FJC staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. This EST position is customer-service driven and involves extensive contact with the public and staff via phone, email, video communication as well as face to face.
This position requires regular travel via state vehicle, occasional in-state travel and possible out-of-state travel. Also requires the ability to access military bases and installations.
Who We Are Looking For:
To view the general description and example of duties for the position, please go to the following link:
Veterans:
Please contact Joe Melody for assistance with your application at 907-451-2902 or joe.melody@alaska.gov.
Minimum Qualifications
Employment Services Technician Level 1:
One year of experience such as providing Employment Services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Employment Services Technician Level 2:
One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.
OR
Two years of experience such as providing Employment Services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONS
Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.
FLEXIBLY STAFFED
This is a flexibly staffed position with the opportunity to advance to Level 2 upon management's assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.
DRIVER'S LICENSE REQUIREMENT
Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.
DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW
APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit:
Contact Information
Location : Fairbanks, AK
Job Type: Full Time
Job Number: 44822
Department: Labor & Workforce Development
Division: Employment and Training Services
Opening Date: 03/19/2024
Closing Date: 4/3/2024 5:00 PM Alaska
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 14/15
Job Description
ATTENTION ALASKA RESIDENTS!
VETERANS STRONGLY ENCOURAGED TO APPLY!
Are you self-motivated and interested in putting your excellent customer service skills to work as part of a highly qualified Job Center team?
Would you enjoy helping veterans explore and develop their career goals?
Do you thrive in an environment with a variety of tasks including public outreach, individualized service and budget management?
If you answered yes, the Fairbanks Job Center wants to hear from you!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an
Employment Services Technician 1/2 located in Fairbanks! No Cover Letter Required!
This position is in the General Government Unit (GGU) at a Range 14/15.
What You Will Be Doing:
Employment Services Technicians (EST) provide services to job seekers, employers, and partner agencies using outreach, referrals, training and education. This position's assigned duties are to administer the Jobs for Veterans State Grant (JVSG) as well as the Workforce Investment Opportunity Act (WIOA) and State Training and Employment Program (STEP). This is a flexibly staffed position that requires a very specific skill set for flexing, and will be hired as an EST 1.
This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions and system operations. The primary focus under the JVSG Program is to assist and work with eligible veterans, transitioning service members and other eligible persons. The primary focus under the WIOA and STEP program is to provide employment and training services to overcome barriers to employment through the administration of state and federal grant funding.
This position provides a variety of services to customers including resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research and career exploration.
Our Organization, Mission and Culture:The Department of Labor and Workforce Development, Division of Employment and Training Services' mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.
The Benefits of Joining Our Team:The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday-Friday, 7.5 hours per day between the hours of 8am-5pm.
The Working Environment You Can Expect:The Employment Services Technician (EST) is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B. Our building has free covered parking with electrical plug-ins and sits adjacent to Veteran's Memorial Park in beautiful downtown Fairbanks. You will be located inside the newly remodeled Fairbanks Job Center (FJC). The FJC has a team-centered, professional working environment with an emphasis on exceptional customer service. FJC staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. This EST position is customer-service driven and involves extensive contact with the public and staff via phone, email, video communication as well as face to face.
This position requires regular travel via state vehicle, occasional in-state travel and possible out-of-state travel. Also requires the ability to access military bases and installations.
Who We Are Looking For:
- Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
- Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
To view the general description and example of duties for the position, please go to the following link:
Veterans:
Please contact Joe Melody for assistance with your application at 907-451-2902 or joe.melody@alaska.gov.
Minimum Qualifications
Employment Services Technician Level 1:
One year of experience such as providing Employment Services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Employment Services Technician Level 2:
One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.
OR
Two years of experience such as providing Employment Services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONS
Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.
FLEXIBLY STAFFED
This is a flexibly staffed position with the opportunity to advance to Level 2 upon management's assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.
DRIVER'S LICENSE REQUIREMENT
Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.
DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW
- A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current daytime phone number(s).
- A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references.
APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit:
Contact Information
