Address
Form of workEmployer Support Specialist (Guidance)
At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. The Employer Support Specialist participates on a diverse team that facilitates Employer Support services, processes and functions to ensure the highest level of employer experience.
Concordia Plans has a reputation for outstanding culture, most recently winning the 2023 Top Workplaces USA award, with additional special awards for Work-Life Flexibility, Compensation & Benefits and Purpose & Values. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the St. Louis Area Business Health Coalition’s 2020 Business Health Culture Award and the Top Workplaces 2021 and 2022 St. Louis Post-Dispatch awards. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.
At Concordia Plans we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.
Essential Job Function
Serves as an in-house point of contact for employers, using a ‘case management’ approach and providing solutions and issue resolution.
Assists Employers with compliance of Plan provisions by researching compliance issues, suggesting solutions, taking necessary steps to make corrections and working with Employers to ensure future and continued understanding of the Plans.
Assists with interpreting Concordia Plan Services’ benefit plans and educating Employers on how to correctly administer each Plan.
Collaborates with internal teams on the enrollment and retroactive billing of eligible members.
For complex cases and situations that fall outside of Plan provisions, presents documentation, billing and/or Plan enrollment solutions to Executive and Legal teams for consideration; communicates decision and requirements to employers.
Handles complex Employer Plan adoption and withdrawal scenarios.
Supports employer engagement, retention and compliance through training and problem-solving.
Maintains strong working knowledge of CPS benefit plans, administrative policies and internal procedures.
Supports other CPS functions, providing research, decision support and subject matter expertise for assigned work areas.
Contacts Employers with delinquent payments; suggests, communicates and tracks payment solutions.
Participates fully with efforts to foster understanding of the value of CPS for all employers.
Takes an active role in the use and application of the Customer Relations Management (CRM) system and Benefit Administration System (BAS).
Works closely with aligned teams (e.g., all Member Services, Marketing) to execute processes and transactions to ensure excellent Employer Support.
Works and manages transactions with minimal supervision.
Education and Experience
At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. The Employer Support Specialist participates on a diverse team that facilitates Employer Support services, processes and functions to ensure the highest level of employer experience.
Concordia Plans has a reputation for outstanding culture, most recently winning the 2023 Top Workplaces USA award, with additional special awards for Work-Life Flexibility, Compensation & Benefits and Purpose & Values. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the St. Louis Area Business Health Coalition’s 2020 Business Health Culture Award and the Top Workplaces 2021 and 2022 St. Louis Post-Dispatch awards. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.
At Concordia Plans we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.
Essential Job Function
Serves as an in-house point of contact for employers, using a ‘case management’ approach and providing solutions and issue resolution.
Assists Employers with compliance of Plan provisions by researching compliance issues, suggesting solutions, taking necessary steps to make corrections and working with Employers to ensure future and continued understanding of the Plans.
Assists with interpreting Concordia Plan Services’ benefit plans and educating Employers on how to correctly administer each Plan.
Collaborates with internal teams on the enrollment and retroactive billing of eligible members.
For complex cases and situations that fall outside of Plan provisions, presents documentation, billing and/or Plan enrollment solutions to Executive and Legal teams for consideration; communicates decision and requirements to employers.
Handles complex Employer Plan adoption and withdrawal scenarios.
Supports employer engagement, retention and compliance through training and problem-solving.
Maintains strong working knowledge of CPS benefit plans, administrative policies and internal procedures.
Supports other CPS functions, providing research, decision support and subject matter expertise for assigned work areas.
Contacts Employers with delinquent payments; suggests, communicates and tracks payment solutions.
Participates fully with efforts to foster understanding of the value of CPS for all employers.
Takes an active role in the use and application of the Customer Relations Management (CRM) system and Benefit Administration System (BAS).
Works closely with aligned teams (e.g., all Member Services, Marketing) to execute processes and transactions to ensure excellent Employer Support.
Works and manages transactions with minimal supervision.
Education and Experience
- Associate degree or related work experience; Bachelor's degree, preferred.
- 3 or more years of relevant experience, preferably with health, disability, or retirement benefits.
- Experience with organization(s) that excel in customer experience, preferred.
- Professional certification (e.g., CEBS), preferred.
Competencies
- Command of systems and collaborative tools; knowledge of MS Office suite, specifically Excel.
- Strong analytical and problem-solving skills.
- Ability to articulate information simply and concisely in person, over the phone and in writing, and to reflect CPS values (integrity, compassion, excellence, stewardship, accountability) in all internal and external communications.
- Demonstrates a high commitment to the organizational mission by applying concepts and principles of the Integrity Service program or similar values-based customer service program; is dedicated to meeting the expectations and requirements of internal and external customers.
- Ability to navigate effectively in highly regulated industry and with complex organizations; understanding of LCMS structure and operations.
- Steadfastly pushes self for results, prioritizing and executing tasks effectively with minimal supervision; maintains focus on organizational goals.
- Accepts accountability for one’s own performance by setting clear goals and expectations, tracking progress and engaging in continuous learning.
- Ability to develop, maintain, and strengthen partnerships with internal and external customers; participates fully on assigned and adjunct teams; fosters a collaborative spirit.
- Energized by and adapts easily to change; welcomes new opportunities; personal maturity to evaluate and manage uncertainty and stress effectively. Ability to initiate, sponsor and implement change with sensitivity to tradition and history.
- Interacts effectively with a wide variety of people; respectful and maintains the dignity of others; amicable; fosters differing opinions and values input from various perspectives.
