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Form of workMechanical Support Specialist 1
Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Mechanical Support Specialist 1. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide. At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as oneFike!
Job Summary:
Provides analysis and technical support to Fike's distributors for the design, application and operation of Fike's fire suppression systems. Guides and instructs Fike's distributors on the various fire products system design and installation. Evaluates distributor problem situations and perform troubleshooting, and identification of misapplication of Fike products and/or component deficiencies for resolution. Assists lead instructor with on-site, as well as on-line, product training classes for Fike's distributors. Works within Sales Force and the Fike Learning Management System to assists distributors with portal access, account set-up, class registration, exam/testing, etc. Provides guidance on the use of various agent flow calculation software packages. The complexity of the work at this level requires initiative, strong communication skills and independent judgment.
Primary Responsibilities:
Essential Skills:
Subject Matter Understanding. Analytical Thinking. Computer skills, including Power Point and Excel. Mechanical Aptitude. Troubleshooting Skills. Able to read architectural blueprints. Strong communications skills, including written and oral communication. Problem Solving. Customer Focused. Process Oriented. Critical Thinking. Confidentiality. Presentation. Independent Judgement. Adaptability. Accuracy. Customer Focused. Detail Oriented. Time Management.
Work Environment:
While performing the duties of this job, the environment is general office work and the employee is regularly required to walk, talk, hear, see, sit and use hands. Occasional travel, both domestic and international, might be required.
Job Qualifications:
REQUIRED: Associate's degree in mechanical technology, or related engineering field with an emphasis on mechanical / manufacturing processes, with 1+ years of related experience, or an equivalent combination of education and experience. Basic knowledge of engineering principles, concepts, practices and theories. Strong command of basic computer and math skills. Effective communication, interpersonal and listening skills.
PREFERRED: Experience or education in the field of fire protection, including sprinkler systems and/or other related special hazard protection systems. Prior experience delivering presentations or training classes. Working knowledge of AutoCAD, Microsoft Windows and Office Suite. Prior experience with on-line training and learning management systems.
Working at Fike:
At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as oneFike! Plus, at Fike, we offer benefits and perks to help make you smile and feel like family.
Check out our competitive benefits package, which includes:
Three Weeks Paid Time Off (PTO) & Paid Holidays
Medical Plans with FSA & HSA, Vision & Dental Plan
Paid Life and Long-term Disability Insurance
401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!
Profit Sharing Bonus Program
Education Reimbursement
Employee Assistance Program
On-Site Fitness Center & Award Winning Wellness Program
Reimbursement for Safety Shoes & Glasses
Service awards & Recognition Program
Company Picnic, Quarterly Events and Holiday Lunch
Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking
Refer to Requisition ID 2862. Please visit our web site at www.fike.com to fill out an application.
Fike is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Mechanical Support Specialist 1. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide. At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as oneFike!
Job Summary:
Provides analysis and technical support to Fike's distributors for the design, application and operation of Fike's fire suppression systems. Guides and instructs Fike's distributors on the various fire products system design and installation. Evaluates distributor problem situations and perform troubleshooting, and identification of misapplication of Fike products and/or component deficiencies for resolution. Assists lead instructor with on-site, as well as on-line, product training classes for Fike's distributors. Works within Sales Force and the Fike Learning Management System to assists distributors with portal access, account set-up, class registration, exam/testing, etc. Provides guidance on the use of various agent flow calculation software packages. The complexity of the work at this level requires initiative, strong communication skills and independent judgment.
Primary Responsibilities:
- Provides direction, analysis and technical support to domestic and international distribution in the areas of suppression system analysis, design and application.
- Provides technical information and support to architects, engineers and other authorities within the jurisdiction as well as end users.
- Assists the Manager regularly in providing technical support as it relates to: technical product support, application/design support, product training support, system trouble shooting and design support to direct sales.
- Evaluates system design drawings and documentation provided to Fike by distribution. Provides design assistance and direction in the area of Industrial fire suppression systems in accordance with Fike design manuals, listing agency approvals, as well as National Codes.
- Sets up new user accounts within the Fike learning management system.
- Sets up classes for distributor training within the Fike learning management system utilizing new and existing training course material.
- Interfaces with other departments within Fike, including Engineering, Customer Service, Manufacturing, Product Management and Outside Sales.
- Provides customer/technical service in accordance with company policies, procedures, and ISO9001 requirements.
- Provides supervisor with departmental goals, including accessing problems, and offering solutions.
- Assists with on-site, as well as on-line training classes for domestic and international distribution, focused on the analysis of hazards, designs of systems, application of appropriate products, and the use of Fike Computer Flow Calculation Software Programs.
- Travels to various customer facilities when required for the purpose of conducting product training or system/application evaluation.
- Maintains product knowledge by attending various in-house product review and/or new product training sessions.
- Maintains the confidentiality of all information processed.
- Performs related duties as assigned.
- Regular and consistent attendance is required.
Essential Skills:
Subject Matter Understanding. Analytical Thinking. Computer skills, including Power Point and Excel. Mechanical Aptitude. Troubleshooting Skills. Able to read architectural blueprints. Strong communications skills, including written and oral communication. Problem Solving. Customer Focused. Process Oriented. Critical Thinking. Confidentiality. Presentation. Independent Judgement. Adaptability. Accuracy. Customer Focused. Detail Oriented. Time Management.
Work Environment:
While performing the duties of this job, the environment is general office work and the employee is regularly required to walk, talk, hear, see, sit and use hands. Occasional travel, both domestic and international, might be required.
Job Qualifications:
REQUIRED: Associate's degree in mechanical technology, or related engineering field with an emphasis on mechanical / manufacturing processes, with 1+ years of related experience, or an equivalent combination of education and experience. Basic knowledge of engineering principles, concepts, practices and theories. Strong command of basic computer and math skills. Effective communication, interpersonal and listening skills.
PREFERRED: Experience or education in the field of fire protection, including sprinkler systems and/or other related special hazard protection systems. Prior experience delivering presentations or training classes. Working knowledge of AutoCAD, Microsoft Windows and Office Suite. Prior experience with on-line training and learning management systems.
Working at Fike:
At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as oneFike! Plus, at Fike, we offer benefits and perks to help make you smile and feel like family.
Check out our competitive benefits package, which includes:
Three Weeks Paid Time Off (PTO) & Paid Holidays
Medical Plans with FSA & HSA, Vision & Dental Plan
Paid Life and Long-term Disability Insurance
401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!
Profit Sharing Bonus Program
Education Reimbursement
Employee Assistance Program
On-Site Fitness Center & Award Winning Wellness Program
Reimbursement for Safety Shoes & Glasses
Service awards & Recognition Program
Company Picnic, Quarterly Events and Holiday Lunch
Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking
Refer to Requisition ID 2862. Please visit our web site at www.fike.com to fill out an application.
Fike is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
