Employee Services Manager I

Description

Examples of Duties

• Develops workforce through staff planning, competency development, succession and progression planning.
• Implements new techniques, procedures, processes, and workable solutions to accomplish organizational strategies.
• Manage the development and implementation of regulations, policies and procedures.
• Manage, instruct, schedule, train and evaluate the work activities of the Office of Employee Services and its employees.
• Manages the methods, procedures, work flow, priorities, and operations of the Employee Services function.
• Motivate and engage staff towards effective delivery of core responsibilities.
• Prepare metrics, analytical and statistical reports to measure performance.
• Provide direction and update regarding daily office administration and issue resolution.
• Provide employee relations support for walk-in customers.
• Provide technical, informational and professional support to City departments.
• Review and resolve discipline issues as they arrive.
• Review practices and procedures, to improve performance of core functions to adequately support departments and administration.

• An in depth understanding and ability to apply the necessary policies and procedures to administer effective employee relations treatment of an extensive population within the City of Detroit.
• Extensive knowledge of Employee Services, policies and procedures is required.
• Knowledge of laws, rules, regulations, case law, principles and practices related to employee administration, including FMLA, and other mandated programs and the administration of unemployment rules and regulations and other policy application as is necessary.
• Thorough knowledge of management and supervisory principles.

• Analyzing policies, data and information to make effective and economical decisions.
• Current business principles, policies and practices.
• Customer Service and service orientation.
• Decision making.
• Effective and accurate communication, both oral and written.
• Effective problem solving.
• Organizational awareness.
• Policy administration
• Project management.
• Quality management and process improvement principles.
• Team work and team development.

Ability To:

• Ability to conduct and perform successful administration and development of staff employees.
• Acquire additional training and knowledge of contemporary principles and best practices of function managed.
• Bring focus and perspective to group and team projects.
• Build and maintain relationships with entire network.
• Conduct and perform successful administration and development of staff employees.
• Determine City of Detroit business requirements by conferring with departmental functional experts.
• Develop an environment of continuous improvement and innovation.
• Display professionalism and credibility.
• Identify change management issues; evaluate and implement changes in procedures and activities.
• Identify compliance issues.
• Identify problems and conceptualize solutions, prioritize tasks and meet deadlines.
• Implement improvements to operating procedures.
• Implement strategic management plans.
• Interpret and analyze statistical data.
• Lead and cultivate a climate of integrity and ethics.
• Maintain records, prepare reports and compose correspondence related to work.
• Make effective and timely decisions when lines of authority are unclear.
• Manage effectively as a team leader.
• Manage multiple priorities.
• Plan, direct, and coordinate program and administrative activities of a complex, interrelated, and interdependent nature.
• Proficiently utilize standard office and pertinent specialized software.
• Provide prompt and effective customer service.
• Respond to workplace dynamics in a timely, visionary and pro active manner.

Minimum Qualifications

Managers in this level have demonstrated expertise and background experience and in-depth knowledge of policies and procedures as well as analyses and application of processes. They display skills in the responsibilities required to perform at this level. The Employee Services Manager I has a highly developed understanding of the scope, depth and breadth of the position responsibilities.

Supplemental Information

GUIDELINES

A wide range of guidelines exist at the management level. Differences in judgment are required as to which guidelines to use, how to interpret these guidelines, and how to make judgment decisions with missing, incomplete or conflicting information are required. Guidelines exist in the form of agency regulations, legislation, procedures, manuals and requirements; local, state, and federal rules and regulations.

COMPLEXITY

The complexity of the work derives from the nature, number, variety, and intricacy of tasks, steps, processes, or methods in the work performed, the difficulty in identifying what needs to be done, and the difficulty and originality involved in performing the work. Work complexity is further driven by the policies and procedures that guide the work and from communications with the Executive team of the City of Detroit as it pertains to providing effective policy development, adherence and application as they apply to employees of the City of Detroit.

SCOPE AND EFFECT

PERSONAL CONTACTS

Contacts with the Employee Services General Manager and other members of the Management and General Management team to ensure consistency of application of policies and procedures as they impact the employees of the City of Detroit.

PURPOSE OF CONTACTS

The work is characterized as sedentary. Employee Services employees sit comfortably to do their work, interspersed by brief periods of walking, standing, bending, and extended periods requiring the use of computer terminals and technology to accomplish work objectives.

WORK ENVIRONMENT

Work is performed in a comfortable office environment which is appropriately lighted, heated, and cooled. The work environment contains no significant hazards. Some work may require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site.