Job description
In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow module Responsibilities include: * Understand business requirements for ServiceNow * Provide design and technical solutions for ServiceNow implementation * Provide guidance on technical questions related to ServiceNow implementation * Provide end-to-end product architecture to ensure scalable, high performance landscape * Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies * Participate in sizing the application for future growth and scalability * Perform technical configurations, application maintenance and house-keeping activities * Design security of the application, and own data security function * Configure alerts and baseline SLAs
Address
Austin, TX
