Employee Services Coordinator

Join us at Kreg Tool!
Headquartered in a beautiful new campus in Ankeny, Iowa, Kreg is proud to be a growing employee-owned company that manufactures a wide variety of tools, accessories, and equipment for woodworkers and do-it-yourselfers. We create products that are available throughout North America in the nation’s major home improvement stores, such as Lowe’s, Home Depot, and Menards. Our employees work as a team to make Kreg customers raving fans through quality service and innovative products.
Kreg is focused on providing a positive employee experience where team members work to co-create their futures together. We are committed to offering each member of the Kreg Team opportunities to achieve personal growth and success while contributing to the betterment of our community and economy. In addition to a competitive benefits package including medical, vision, and dental coverage, we offer a “dress for your day” dress code, onsite fitness center, volunteer time off, paid parental leave, annual bonus opportunity, and tuition and wellness reimbursement. If you are interested in building a long-term career with a great company, look no further than Kreg Tool!
Employee Services Coordinator
This role is primarily responsible for managing Kreg’s front desk activities and cultivating a positive and welcoming atmosphere for employees and visitors to Kreg. As the face of Kreg’s Global Headquarters, our Employee Services Coordinator provides exceptional experience, marked by their friendly demeanor and a positive can-do attitude. They are empathetic with strong attention to detail, and they understand how our organization operates and consistently embody Kreg’s values in every interaction with others.
So, What’s the Gig?

• Greet guests warmly upon arrival, ensuring a smooth check-in process that leaves them feeling welcomed.
• Offer support to the Human Resources Team, assisting with project work, writing company communications, and utilizing Canva to design simple graphics.
• Welcome new employees on their first day by taking badge photos, providing first-day folders, and guiding them through initial onboarding steps.
• Handle the operation and maintenance of employee security profiles in the badge system, managing badges for employees, contractors, and vendors.
• Facilitate current concierge offerings including, but not limited to, the coordination of onsite meals, food trucks, and scheduling and organizing other concierge services.
• Maintain the employee sale shelf, including processing payments and providing helpful information about employee product sales.
• Facilitate global headquarters tours and assist in organizing onsite events for both employees and guests.
• Adhere to safety and security guidelines for global headquarters, ensuring a secure environment.
• Develop and maintain Standard Operating Procedures (SOPs) and provide training for backup resources as needed.
• Efficiently manage incoming and outgoing mail, ensuring timely delivery and organization.
• Assist with other projects as needed.

What We’re Looking For:

• High school diploma required, post-high school degree in human resources, business or related field preferred.
• 1-2 years of administrative assistant, receptionist, and/or communications experience.

Other Skills and Abilities We’re Looking For:

• Exceptional customer service skills.
• Clear and effective communication and writing skills.
• A keen eye for detail.
• The capacity to think critically and proactively.
• Professional and polished personal presentation.
• Efficient organizing and planning skills.
• The ability to collaborate across all levels of the organization.
• The capacity to handle multiple tasks simultaneously.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Able to adapt to a fast-paced environment.
• Flexibility to take on additional duties or assisting in different areas as needed.

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Competencies:*
Customer Focus
Having an internal/external customer focus involves prioritizing the needs, preferences, and expectations of customers in a credible way. A person with customer focus works to understand pain points and develop ingenious solutions that are simplified. Having a customer focus ensures an ongoing commitment to prioritizing customer satisfaction in a way that builds long-lasting relationships that in turn drives sustainable growth.
Authenticity
Authenticity is being genuine and credible while achieving a sense of accomplishment. This involves honesty and transparency in one's actions and interactions while avoiding pretense and deceptions. An authentic person creates meaningful connections, builds trust with others, and achieves a sense of accomplishment that fosters innovation and personal growth.
Courage
Courage is the ability to take assertive action while collaborating with others in a respectful and supportive manner. This involves working collaboratively with others while being confident, proactive, and decisive in the achievement of shared goals. Exercising courage through respectful behavior and supportive action team members can inspire others to act with integrity, use their voice, take risks, and achieve full potential.
Adaptability
Adaptability involves adjusting to change, diversity, and new ideas while being supportive, respectful, and approachable. It encompasses gracefully navigating evolving circumstances, demonstrating resilience, and actively seeking and incorporating constructive feedback for continuous improvement within the organization.
Innovation
Innovation is the process of creating or improving processes and products that are ingenious and fueled by growth mindset. It involves the application of new ideas, methods, or technologies to solve problems, meet customer needs, and create new opportunities that are approachable. Innovative ideas are often the result of thinking outside the box, challenging assumptions, and taking calculated risks.

Job Type: Full-time