Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
- Direct the work of the Employee Relations team serving as an advisor on Employee Relations best practices and strategies
- Work closely with HR business partners and/or Legal team on Employee Relations matters ensuring a thorough investigation plan, recommendations to resolve issue, and completion of appropriate documentation
- Consult with Legal to ensure consistent interpretation and application of policy and practice related to Employee Relations cases
- Evaluate and resolve Employee Relations or work-related concerns which may require meeting with People Leaders to determine appropriate action
- Lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A’s objectives and compliant with employment law
- Proactive assessment of trends in Employee Relations matters with recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff
- Consult, coach, and educate employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment.
- Create and maintain reports and systems that track Employee Relations cases and data
- Manage a team of advisors on investigations and documentation overseeing work and providing guidance
- Leading Talent Compliance projects and serving on cross functional teams
- Support team of direct reports
- Bachelor's Degree
- 7-9 years of professional relevant work experience
- Aptitude to work with several technology platforms
- Knowledge and understanding of Microsoft’s standard suite of work solutions - Word, Excel, PowerPoint, Outlook, etc.
- Excellent writing, documentation, and editing skills
- Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the business
- Strong working knowledge of employment laws and regulations at state and federal levels
- Proficiency in collecting, analyzing, and interpreting complex data
- Ability to work through complex talent matters bringing resolution in a calm and professional manner
- Seen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving Employee Relations matters
- Strong leadership skills to lead and manage others
- Ability to thrive in a complex organization and work well in a fast-paced, team-oriented environment
- Demonstrate sensitivity to geographical and cultural differences
- Ability to manage projects and consult to compliance matters that are related to talent compliance projects
- Master’s Degree, J.D. or Ph. D in Business, HR, or Legal
- PHR or SPHR