Employee Benefits Account Manager

Job Description:
Benefits and Perks

• Medical, Dental, Vision, Life and Disability benefits
• Paid Time Off & Volunteer Time Off
• 401k with Employer Match
• Company-paid professional development opportunities
• Company-paid certification renewal

Position Summary
This position serves as the primary service contact for health plan renewals and is expected to consistently provide excellent customer service, as well as represent internal needs and goals within the organization to ensure quality.
Essential Job Duties and Responsibilities:

• Manages a book of business comprised of clients that are located both locally and nationally that are mostly fully insured, but may include some self-insured clients.
• Responsible for obtaining client census and quotes, preparing and submitting quote requests, and evaluating the results in preparing recommendations for clients and prospects.
• This is not a commission position because there is no involvement in attaining sales leads; the Employee Benefits Account Management attends meetings with prospects as set up by the sales team.
• Collaborates with internal partners involved in providing services to identify and resolve issues and ensure that these services meet client expectations.
• Conducts Employee Benefits enrollment meetings.
• Monitors usage and experience of existing accounts and makes recommendations regarding existing plan(s).
• Creates client proposals as necessary with current and renewal details as well as marketplace and master policy options.
• Interacts with insurance carriers and clients to assist in resolving claim disputes and answering questions regarding billing and products.
• Plan and schedule work by use of Salesforce project management tools.
• Ensure work product is timely and accurate.
• Ensure compliance with applicable government regulations such as ERISA, ACA, and HIPAA.
• Requires occasional travel, sometimes overnight.

About Us
Simply put, Human Resource Management is our business and has been since 1999 when we started eEmployers Solutions, Inc. (ESI) as a licensed Professional Employer Organization (PEO). We are a privately held company with headquarters in San Antonio, Texas. We are looking for a Benefits Account Managerwith a spirit for customer service to join our team!
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